Business Analyst III (HR)

Crown Castle • Piney Point Village, TX

1d • $90,300 - $124,200 • Hybrid

About The Position

The Business Analyst connects business stakeholders and IT delivery teams, translating business needs into clear requirements and process improvements. The role supports demand intake, business cases, prioritization, testing, and rollouts that require IT resource participation, then validates outcomes identified in the associated business cases. Stakeholders include departmental demand intake representatives from areas such as human resources, accounting, operations, supply chain, finance, legal, real estate, and facilities. This position focuses on HR-related demands and systems and aligns to a 4:1 hybrid model: in-office Monday through Thursday, with the option to work remotely on Fridays.

Requirements

• Bachelor's degree in Business or a related field, or equivalent work experience.
• Five or more years of experience supporting HR and HR-related systems, technology projects, and business processes while working on larger, very complex projects.
• Extensive knowledge of critical business processes and cross-functional business-area experience.
• Strong ability to prioritize, organize, and work effectively on multiple complex projects or programs in a deadline-driven environment.
• Extensive experience in a highly collaborative environment requiring very strong communication skills.
• Practical working experience with fundamental Agile and system-enhancement concepts, practices, and procedures.
• Experience with project management process groups.
• Strong written and verbal communication skills, including the ability to present complex information clearly and simply.
• Customer-service orientation and a strong problem-solving approach.
• Ability to manage and process multiple workstreams and diverse assignments and decisions, including those that may require modifying standard procedures with enterprise-wide implications.
• Ability to interface effectively with all organizational levels, including senior leaders, and build strong cross-functional relationships.
• Conceptual thinking and ability to navigate ambiguity.
• Ability to model Crown's values.

Nice To Haves

• Workday Core HCM certifications.
• SAFe or Agile certification.

Responsibilities

• Partner with HR business stakeholders and the Business Relationship Manager on demand intake, problem definition, assumption validation, and current- and future-state process assessment.
• Document business requirements for HR demand intake requests, including employee core, payroll, compensation, talent management, and other HR-related areas.
• Help HR business stakeholders develop business cases outlining business improvement opportunities, scope, assumptions, value, and estimated costs.
• Facilitate and own requirements clarification and validation discussions with Functional Analysts, Solution Architects, and Quality Assurance during backlog refinement, sprint and release planning, and delivery.
• Partner with HR business stakeholders to document user stories and test cases that define requirements and testing scenarios.
• Facilitate user acceptance testing, validate results against acceptance criteria, and coordinate rollout readiness, training, and communications.
• Assess post-implementation outcomes against success measures, identify improvements, and clarify issue impacts for support teams; technical troubleshooting and break/fix are outside the role.

Benefits

• Comprehensive healthcare plans with company-subsidized premiums and up to $2,000 annual company contribution to a Health Savings Account for the base plan covering the employee and dependents.
• 401(k) plan with up to 10% company contributions through a 5% match and 5% profit-sharing program, based on employee contributions.
• Up to eight weeks of 100% paid new-child leave upon birth or legal adoption; birth mothers are eligible for up to eight additional weeks of 100% paid medical leave.
• Tuition reimbursement of up to $5,250 per year for eligible tuition and fees.
• Scholarship program offering up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified organizations of up to $1,000 per year per teammate.
• Paid time off for eligible full-time employees, starting at a minimum of 18 days per year based on years of service.
• Ten company holidays plus two floating holidays.
• Free beverages and snacks at all offices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level