Business Analyst III

TX-HHSC-DSHS-DFPS • San Antonio, TX

3d • $5,798 - $9,508 • Hybrid

About The Position

DFPS is undertaking a multi-phase initiative to transform its case management system and replace the legacy IMPACT platform with a new Comprehensive Child Welfare Information System (CCWIS) designed to better support the agency’s mission and operational needs. Building on the agency’s legislative planning effort, including development of the December 2024 transition report to the Texas Legislature, stakeholder engagement activities, market research, and legislative funding approved in 2025, DFPS is now moving from planning into implementation readiness for a modern, modular, cloud-based solution. This effort includes strategic planning, business process redesign, federal CCWIS and Advanced Planning Document (APD) readiness activities, procurement and vendor onboarding support, data quality and migration planning, interoperability and bidirectional data exchange planning, organizational readiness, training support, and design activities. DFPS is seeking professionals to serve as members of the Case Management Transformation Program (CMTP) team. Positions in this role support DFPS’s Comprehensive CCWIS transformation initiative and work collaboratively with program, operational, and information technology partners. The individual selected will represent the Records Management Group and contribute to business process analysis and redesign, solution design activities, requirements development, and the review of project deliverables. This role ensures alignment with DFPS child welfare practice, policy, federal CCWIS requirements, and stakeholder needs for Records Management Group. This position is classified as a full-time teleworking position (40 hours a week), with occasional required travel to DFPS offices. DFPS in-office days will primarily be in Austin, but may include travel to other areas in Texas. Work outside of regular hours may be required. Work will be performed under minimal supervision, with considerable latitude for the use of initiative and independent judgment. This position is a full-time position that includes other State of Texas benefits as described in this SAO site: http://www.sao.texas.gov/SAOReports/ReportNumber?id=18-704. Work location: Austin is preferred, but location is negotiable. Why this work matters? DFPS’s mission is to protect children, support families, and promote safe, stable, and permanent outcomes. A modern, well-designed child welfare information system is essential to that mission—enabling frontline staff to spend more time supporting children, families, and vulnerable adults and less time navigating outdated processes and tools. Allowing stakeholders to access the data needed to make important decisions for those DFPS serves. This work directly contributes to improved decision‑making, stronger accountability, better data quality, and more timely services, helping ensure DFPS can meet its responsibilities to Texas children, families, and vulnerable adults now and in the future.

Requirements

• Demonstrate an understanding of child welfare and/or adult protective services program(s).
• Demonstrate knowledge and subject-matter expertise of records management and information governance relevant to assigned duties.
• Enterprise Content Management (ECM) systems and document management principles.
• Records management principles, information governance, records lifecycle management, retention schedules, and electronic records best practices.
• Integration concepts between Enterprise Content Management Systems and Case Management Systems, including bidirectional data exchange and interoperability.
• Business process analysis, business process redesign, workflow automation, and continuous process improvement methodologies.
• System Development Life Cycle (SDLC), Agile, Waterfall, or hybrid project methodologies.
• Child welfare business processes, records creation, document management, and case documentation practices.
• Federal CCWIS requirements, Advanced Planning Documents (APDs), and technology transformation initiatives.
• DFPS records management policies, confidentiality requirements, retention requirements, and applicable Texas statutes.
• Vendor solution evaluations, solution demonstrations, gap analysis, and fit-gap assessments.
• Change management principles and organizational readiness strategies.
• Data governance, metadata standards, document classification, indexing, search functionality, and information retrieval.
• Translating complex business needs into detailed business, functional, and system requirements.
• Ability to quickly learn and synthesize DFPS records management business processes in order to serve as the primary records management subject matter expert during meetings with executive leadership, project teams, vendors, and technical staff.
• Participating in business process discovery sessions, requirements workshops, and solution design meetings.
• Evaluating Enterprise Content Management solutions against operational, legal, and business requirements.
• Identifying business process gaps and recommending technology solutions that improve operational efficiency.
• Reviewing vendor deliverables, system design documents, prototypes, and functional specifications.
• Communicating technical concepts in understandable language to business stakeholders.
• Developing workflow diagrams, use cases, user stories, business rules, process maps, and decision trees.
• Building consensus among diverse stakeholder groups with competing priorities.
• Presenting recommendations and briefing executive leadership with confidence and professionalism.
• Analyzing impacts of proposed system changes on records management operations and regulatory compliance.
• Strong written and verbal communication skills
• Represent Records Management Group as the authoritative subject matter expert for enterprise content management throughout the CCWIS transformation effort.
• Advocate for Records Management operational needs during vendor demonstrations, design sessions, and governance meetings.
• Evaluate whether proposed Case Management System functionality adequately supports electronic records management requirements.
• Recommend enterprise content management capabilities that improve document capture, storage, retrieval, security, retention, disposition, and long-term accessibility.
• Analyze complex operational problems and develop practical technology-based solutions.
• Work effectively with executives, program staff, IT professionals, vendors, architects, developers, and project managers.
• Balance operational needs with technical constraints while maintaining compliance with state and federal requirements.
• Independently prioritize competing assignments in a fast-paced project environment.
• Influence decision-making through data, operational expertise, and strong business justification.
• Anticipate future operational needs and ensure proposed technology solutions remain scalable and sustainable.
• Bachelor’s degree from an accredited college or university, or equivalent professional experience may substitute for formal education on a year‑for‑year basis. (Example: Four years of relevant experience may substitute for a bachelor’s degree, and vice versa.)
• Experience participating in business process, system, or IT transformation initiatives
• Demonstrated ability to collaborate across program and technical teams
• Quality and relevance of prior work supporting large-scale initiatives
• Minimum of five years of professional experience in records management, enterprise content management, business analysis, or a closely related field.
• Demonstrated experience gathering, documenting, and validating business and functional requirements for technology solutions.
• Experience representing Records Management Group during technology transformation or systems implementation projects.
• Demonstrated ability to analyze complex business processes and recommend technology-enabled improvements.
• Strong written and verbal communication skills, including the ability to present technical concepts to non-technical audiences.
• Experience reviewing system designs, functional specifications, workflow diagrams, or vendor deliverables.

Nice To Haves

• Experience with child welfare and/or adult protective services program(s) is preferred but not required.
• Experience working on large-scale IT or system transformation projects
• Experience supporting design, implementation, or readiness activities for technology solutions in child welfare or human services environments
• Knowledge of federal CCWIS requirements and guidance
• Five or more years of progressively responsible experience in records management, information governance, enterprise content management, or document management.
• Experience implementing or supporting an Enterprise Content Management (ECM) platform.
• Experience participating in a large-scale case management implementation or transformation project(s).
• Experience developing business requirements for document management, workflow automation, imaging, indexing, document retention, or electronic records management.
• Experience collaborating with software developers, solution architects, systems analysts, and project managers.
• Experience facilitating business process redesign initiatives involving multiple business units.
• Experience supporting child welfare, human services, healthcare, or other highly regulated government programs.
• Experience with records retention, public information, confidentiality requirements, and information governance within a governmental environment.
• Relevant certifications (e.g., project management, business analysis, or CCWIS-related training) are preferred but not required.
• Direct experience in integrating document management systems with case management systems or other enterprise applications
• Experience conducting vendor evaluations or participating in software procurements.
• Knowledge of document imaging, indexing, metadata management, workflow automation, and digital records preservation.
• Experience developing business cases, executive presentations, decision papers, or governance recommendations.
• Demonstrated ability to influence enterprise technology decisions through business analysis and subject matter expertise.
• Certified Business Analysis Professional (CBAP), PMI-PBA, Certified Records Manager (CRM), AIIM ECM certification, or comparable professional certification.

Responsibilities

• Participate as an active member of the CMTP project team throughout the duration of the project (Project is slated to end FY 2032)
• Analyze current child welfare business processes and support future-state process design
• Contribute subject matter expertise to requirements development, solution design, and system reviews
• Review project documentation, vendor deliverables, and solution concepts for alignment with DFPS program and operational needs
• Collaborate with DFPS program staff, IT teams, and vendors to support implementation readiness activities
• Provide input on risks, dependencies, and operational impacts related to system transformation
• Support cross-functional coordination between business and technical stakeholders
• Attend conferences, consult with counterparts at other agencies, conduct research online, and follow emerging trends to ensure that business practices are efficient, effective, and contemporary, meeting current industry standards.
• Evaluate business operations, identify opportunities for improvement, and design and recommend solutions to improve business operations through policy development and revision, proposals, and reviews with division leadership.
• Collaborate with stakeholders to plan and evaluate internal functions, program activities, business development strategies, and technical processes to ensure business needs are met.
• Collaborate with users and team members to understand and document business processes and provide training on business solutions, applying change management principles.
• Communicate planning and key decisions by program and IT leadership and management to appropriate audiences.
• Work with internal and external stakeholders to align technology solutions with business strategies.
• Contribute to the business case process and develop corresponding documents as required.
• Ensure stakeholders’ expectations are met and identified and resolves disconnects through negotiation or governance mechanisms.
• Develop and coordinate other special projects and perform other duties as assigned

Benefits

• 100% paid health insurance for you, and 50% paid for eligible family members
• Retirement plans with lifetime monthly payments after five years of state service
• Options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave
• Optional dental, vision, and life insurance
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment
• Public Service Loan Forgiveness

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree