Business Analyst III

First Citizens Bank•Jacksonville, FL

20h

About The Position

This position is a member of the sales operations group with responsibility for managing various process improvements and new business processes. This position works with internal departments (Sales, Credit, Legal, Tax, Asset Eval, Operations & Accounting) to coordinate business requirements for system changes, transaction closings and vendor onboarding. Determines improvements or solutions to address identified issues.

Requirements

Bachelor's Degree and 4 years of experience in Business/Finance, Strategy, or Systems/Process Improvement OR High School Diploma or GED and 8 years of experience in Business/Finance, Strategy, or Systems/Process Improvement
Proficient in Microsoft Office products with a strong focus on Microsoft Excel
Dedicated, proactive, critical thinker and problem solver (identify actions and address problems)
Ability to quickly evaluate a situation to find the best solution for client and the business; shows initiative
Efficient; strong organizational skills to plan, prioritize and work effectively
Excellent verbal/written communication skills
Detail oriented
Must be willing and able to: work in a fast-paced environment to meet deadlines, work overtime as needed, adapt to changing requirements, work closely in a team environment, work will all levels of management and cross-functional teams

Responsibilities

Build/develop strong relationships with business partners by keeping lines of communication open and having collaborative discussions to find process improvements to gain efficiency or mitigate operations risk
Gain a thorough understanding of our business/operations processes by participating in process walkthroughs, side by side training, huddles/meetings, and other activities
Demonstrates the ability to independently learn new capabilities through research, SME shadowing and hands on testing. Evaluates impacts across processes and markets, translating findings into detailed, and actionable end to end business and functional requirements that are clear, complete and align with business goals.
Facilitate cross-functional discussions to drive well-informed decisions that promote standardization, balance varying market needs, and account for impacts across upstream and downstream teams. Proactively identify dependencies, risks and opportunities based on system knowledge and business processes
Lead and support user acceptance testing to validate that solutions adhere to approved requirements and expected business processes. Identify defects or gaps and ensure resolution prior to production deployment
Operationalizing and documenting procedures of new programs/relationships that contain nuances outside of our “standard” product offerings
Coordinating audits & data quality initiatives across the organization