Business Analyst, II

Accredo Packaging, Inc. • Sugar Land, TX

3d • Onsite

About The Position

The Business Analyst, II – Microsoft Dynamics 365 Business Central (BC) is a functional partner to Operations, Production, Supply Chain, Customer Service, Finance, and IT. The role supports and optimizes business processes in Business Central to improve efficiency, data quality, reporting, and operational effectiveness. It is suited to someone with foundational business analysis experience, process-oriented thinking, and an interest in manufacturing and ERP processes. This is not a development role; the analyst works with internal technical resources and third-party partners to gather requirements, support testing, document processes, and ensure technology solutions meet business needs.

The position supports day-to-day Business Central processes, including production planning, manufacturing operations, inventory, purchasing, and warehouse activities. It also contributes to projects and enhancements, process documentation, user training, reporting, and continuous improvement. The role is onsite in Sugar Land, Texas.

Requirements

• Bachelor's degree in Business Administration, Information Systems, Supply Chain, Operations Management, Engineering, or a related field.
• 1–3 years of experience as a Business Analyst, ERP Analyst, Operations Analyst, or in a related role.
• Familiarity with requirements gathering, process mapping, workflow documentation, and business process improvement methodologies.
• Ability to communicate effectively with business users and technical teams.
• Strong analytical, problem-solving, and organizational skills.
• Excellent written, verbal, and presentation skills.
• Ability to manage multiple assignments and priorities in a fast-paced environment.
• Strong attention to detail and commitment to accurate, high-quality work.
• Ability to collaborate with stakeholders across production, operations, supply chain, customer service, finance, and IT.
• Basic understanding of ERP data structures, integrations, and business systems concepts.

Nice To Haves

• Experience supporting ERP systems such as Microsoft Dynamics 365 Business Central, Dynamics NAV, SAP, Oracle, Infor, Epicor, or similar platforms.
• Understanding of manufacturing, production, inventory, supply chain, or operational business processes.
• Experience supporting UAT, issue tracking, and system implementations.
• Experience working with third-party consultants, managed service providers, or software vendors.
• Familiarity with reporting and analytics tools such as Power BI, Excel PivotTables, and ERP reporting solutions.
• Familiarity with Microsoft Power Platform, including Power BI, Power Automate, and Power Apps.
• Manufacturing or distribution industry experience.

Responsibilities

• Partner with stakeholders across Production, Operations, Supply Chain, Customer Service, Finance, and IT to understand processes and challenges.
• Gather, analyze, and document requirements for system enhancements, process improvements, and reporting needs.
• Develop process maps, workflows, functional requirements, user stories, and acceptance criteria.
• Analyze business processes and identify opportunities for efficiency, accuracy, automation, and standardization.
• Liaise between business users and technical resources throughout project and enhancement lifecycles.
• Support day-to-day business processes in Microsoft Dynamics 365 Business Central and help users troubleshoot system and process questions.
• Participate in evaluating configuration changes and enhancements; maintain functional documentation, procedures, and process guides.
• Support ERP data quality initiatives and promote best practices for system usage.
• Support production planning, manufacturing operations, inventory management, purchasing, and warehouse processes.
• Work with operations leaders to identify bottlenecks and improve throughput, efficiency, and visibility.
• Document and improve workflows for production orders, inventory transactions, procurement, and operational reporting.
• Support KPI and reporting initiatives and help ensure ERP processes support business objectives, data integrity, and operational consistency.
• Collaborate with implementation partners, consultants, and software vendors on Business Central projects and enhancements.
• Review proposed solutions for alignment with business requirements; coordinate requirements clarification, testing, issue resolution, and project communications.
• Track project tasks, action items, risks, and dependencies, and keep stakeholders informed of progress.
• Participate in system upgrades, implementations, and continuous improvement initiatives.
• Develop and execute functional test scripts and support User Acceptance Testing (UAT).
• Validate system enhancements against business requirements and operational needs; document issues, enhancement requests, and testing results.
• Create user guides, process documentation, and training materials, and support user training and adoption.
• Gather reporting requirements, define operational KPIs, and support the development and validation of dashboards, reports, and business insights.
• Analyze business data for trends, exceptions, and process improvement opportunities; recommend improvements that increase efficiency and data reliability.
• Promote continuous improvement and business process standardization across the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level