Phenix Business Analyst II

United State Cold Storage Inc / USCS•Camden, NJ

14h•Onsite

About The Position

The Phenix Business Analyst II plays a critical role in shaping how US Cold Storage’s warehouse management platform supports real-world operations. This role sits at the intersection of warehouse operations, product management, and software development, translating operational workflows into scalable system solutions. You will work directly with warehouse teams, internal stakeholders, and development teams to define requirements, refine system behavior, and ensure solutions are built with clarity, consistency, and operational impact. If you are looking to work on systems that directly influence how physical warehouses operate at scale, this is a unique opportunity to do so.

Requirements

Bachelor’s degree in Business, Information Systems, Supply Chain, or related field (or equivalent experience)
3–5 years of experience in Business Analysis, Functional Design, or Technical Documentation
Experience working within Agile/Scrum delivery frameworks
Strong understanding of logistics, supply chain, warehousing, or inventory management environments
Experience with tools such as Jira, Confluence, or similar SDLC/project management platforms
Strong analytical and problem-solving skill
Excellent written and verbal communication skills
Ability to manage multiple priorities in a fast-paced environment
Comfortable working with both technical and non-technical stakeholders
May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities
Stand and walk for extended periods
Use hands to handle objects, tools, or controls
Attention to detail
Effective communication, vision, and hearing are essential for safety and productivity
Operate scanners, tablets, radios, phones, computers, and other essential warehouse equipment as required
Additional work hours may be requested by management to help manage employee production, projects, and or special events
Operate a registered motor vehicle if apart of daily task
Engage in frequent personal interaction and communication
Possess strong arithmetic and reading skills
Follow verbal instructions, written instructions, and company policies
Be a self-starter, able to work independently and coordinate with other
Thrive in a fast-paced environment, managing stress and meeting productivity guidelines
Always maintain a professional demeanor in appearance and communications
Participate in staff and/or customer meetings as required
Take initiative to prevent non-conformities related to product, process, and quality systems
Identify and report any issues related to product, processes, and/or quality
Propose and implement solutions through appropriate channels
Ensure solutions are effectively implemented
Always follow posted security procedures while in the building
Participate in safety and educational training programs

Nice To Haves

Experience with Warehouse Management Systems (WMS), specifically Phenix or similar platforms
Experience working with RF-driven workflows or highly automated warehouse environment
Exposure to third-party system integrations and API-driven environments

Responsibilities

Lead and participate in requirements gathering with warehouse operators, internal business units, and third-party integrations
Document and maintain functional workflows for both existing Phenix modules and new system solutions
Translate operational processes into clear system behavior, business rules, and data requirements
Participate as a Scrum team member in sprint ceremonies, stand-ups, and backlog refinement
Define and refine acceptance criteria in collaboration with Quality Assurance teams
Manage sprint priorities, Jira backlog, and roadmap alignment
Perform user acceptance testing (UAT) for delivered features and enhancements
Provide product demonstrations to stakeholders and user communities
Act as a liaison between business units and development teams to ensure alignment and clarity