Business Analyst II

Fairfax County•Fairfax (Ej27), VA

11h•Hybrid

About The Position

The Clinical Informatics Specialist is a hands-on, front-line problem solver for technology and data needs within assigned CSB program areas. It serves as a subject-matter expert for the electronic health record (EHR) and related systems, providing direct support, training, and coaching to staff. You will analyze business operations, recommend process improvements, and manage data to support key initiatives such as the State Performance Contract, surveys, and county programs. This position also plays a key role in quality assurance, acceptance testing, and agency-wide Information Technology (IT)/EHR projects. The ideal candidate is comfortable working at the intersection of clinical operations, IT, and data, and can translate technical concepts into clear, practical guidance for non-technical staff. They are detail-oriented with strong analytical skills and a commitment to data quality, and they are a proactive problem solver who can work both independently and as part of a team.

Requirements

Bachelor's degree in business, computer science, or a field related to the department where the information technology services are being used
Two years of experience analyzing business processes and/or developing/maintaining the main business system, technical platform, or a related system.
Knowledge of departmental operations, processes, and procedures
Knowledge of capabilities of information technology software, hardware, and network communication technology
Knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client server, and stand alone environments
Knowledge of effective processes, methods, techniques to analyze and evaluate business operations
Ability to analyze and evaluate administrative processes and procedures for automation purposes
Ability to conduct research into new information technology
Ability to train employees in the use of hardware and software
Ability to prepare user manuals
Ability to translate technical terminology into terms understandable to management and employees
Ability to establish and maintain effective business relationships
Completion of a criminal background check, a Child Protective Services Registry check, and sanction screening
TB screening upon hire

Nice To Haves

3+ years of experience with NextGen software.
Experience in teaching end-users (in-person and virtually).
Experience in an IT or technical environment specifically with requirements gathering, design, and implementation of IT solutions within a government entity (specifically within human services systems and/or public health).
Experience with electronic health records.
Experience providing customer service to end-users.
Experience in requirements analysis, project management, application design, user training and documentation.
Experience or familiarity with various technical tools – specifically, MS SharePoint environments, and MS Teams.
RN licensure.
Bilingual in English and another language.

Responsibilities

Serve as the first point of contact and subject-matter expert for assigned program areas on technology-related issues (e.g., printers, applications, security/access).
Provide EHR and IT equipment training to staff; develop and maintain user guides, training materials, and workflows.
Conduct ongoing quality management reviews of EHR data; coach staff on improving data entry, accuracy, and integrity.
Monitor system performance and recommend enhancements to improve efficiency and quality.
Participate in the evaluation, design, and configuration of technology and database improvements.
Perform user acceptance testing for new or updated system functionality.
Provide analytical and reporting support to agency managers and program leaders.
Prepare, manage, collect, enter, monitor, and analyze data to support assigned areas, ensuring data quality and accuracy.
Assist with the development, maintenance, and updating of program forms.
Use EHR reporting tools and other report writers to produce monthly, annual, and ad hoc performance reports for managers, directors, and other stakeholders.
Create and maintain spreadsheets and databases with appropriate security and confidentiality.
Import data into systems and maintain data sets to support program operations and reporting.
Stay current with relevant health IT, EHR, and data management technologies.
Help identify, recommend, and support the integration of new technologies into agency workflows, with a focus on EHR optimization.
Collaborate with program staff to understand and refine business processes related to automation, data use, and technology.
As a member of the CSB Informatics Team, contribute to strategic planning efforts for assigned program areas.
Adhere to professional standards in all work activities and interactions.
Follow all applicable Federal, State, and Local statutes and regulations, as well as agency policies and procedures.
Support agency practices related to safety and public health (e.g., social distancing, virtual meetings, face coverings as required).
Protect the confidentiality and security of client and agency data at all times.