Business Analyst II, Robotics Technical Services

Amazon•North Reading, MA

1d•Onsite

About The Position

We are seeking a Business Analyst to drive data analysis and strategic planning for Amazon's Robotics Technical Services organization. In this role, you will support the Strategy and Planning team by analyzing data to proactively identify issues, creating meaningful metrics to measure operational effectiveness, and supporting business reviews with comprehensive analysis. This position offers the unique opportunity to have global impact across Amazon's network of robotics while helping influence strategy through data-driven insights and recommendations. You will be at the intersection of robotics operations and strategic planning, translating complex operational data into actionable insights that drive decision-making. Your analytical skills will help identify trends, gaps, and opportunities for improvement across the technical service organization, ensuring that our robotics support operations continue to evolve and optimize for maximum efficiency.

Requirements

3+ years of tax, finance or a related analytical field experience
3+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
3+ years of business or financial analysis experience
Bachelor's degree or equivalent
Experience defining requirements and using data and metrics to draw business insights
Experience with Excel
Experience with SQL
Experience making business recommendations and influencing stakeholders

Nice To Haves

5+ years of business analyst, data analyst or similar role experience

Responsibilities

Create and maintain comprehensive data analysis frameworks that measure the effectiveness of Robotics Technical Services, proactively identifying trends, issues, and gaps in our support operations.
Drive the preparation and execution of major business reviews, defining required data points and translating complex information into clear, actionable insights for leadership.
Partner with cross-functional stakeholders to establish program health metrics that balance operational effectiveness with business impact across Amazon's global robotics network.
Develop and implement data-driven recommendations to improve processes, streamline operations, and eliminate excess procedures across the organization.
Communicate insights effectively through both written documentation and verbal presentations, influencing leadership decisions and driving actions based on your analysis.

Benefits

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
sign-on payments
restricted stock units (RSUs)
health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
paid time off
parental leave