Business Analyst I, Clinical Systems

Mass General Brigham•Belmont, MA

1d•$62,837 - $89,762•Hybrid

About The Position

The Business Analyst I supports the Epic Clinical Systems Suite and related projects across inpatient, residential/partial programs, ambulatory, patient registration/admission, and hospital and professional billing areas. Under the general direction of the McLean Senior IS Manager, the role works with McLean and Mass General Brigham eCare stakeholders, end users, and IS technical teams to troubleshoot issues, capture requirements, support project planning, and implement system changes and Epic upgrades. The role provides software and application support to end users. Work includes understanding clinical and business workflows, documenting functional requirements, executing test scripts, and supporting user acceptance testing. The analyst may need to obtain program-required certifications for a specific application area. The position participates in clinical systems development and project work, and provides production support for applications and interfaces, including post-implementation and ongoing support and participation in an on-call rotation. The analyst works with stakeholders to assess current and future workflows, coordinates solutions with Mass General Brigham eCare, prepares users for Epic build changes and upgrades, maintains documentation and training materials, and supports user training and implementation at multiple sites. The role requires careful and accurate management of clinical data, attention to patient privacy, and awareness of how errors may affect patient care. This is a hybrid role requiring onsite work at 115 Mill Street, Belmont, Massachusetts. Candidates must be flexible to meet weekly or monthly business needs. The schedule is Monday through Friday during Eastern business hours, with 40 scheduled hours per week. On remote workdays, employees must use a stable, secure, compliant workstation in a quiet environment and access Teams video using Mass General Brigham-provided equipment.

Requirements

Bachelor’s degree in Computer Science or a related field; experience may be accepted in lieu of a degree.
Experience providing end-user support, preferably in a healthcare setting.
Strong problem-solving skills.
Ability to document workflows and business processes.
Strong interpersonal skills and ability to communicate effectively with technical and non-technical staff.
Ability to learn new systems and tools quickly.
Knowledge of Microsoft Office 365 and other common office productivity solutions.
Ability to work onsite at 115 Mill Street, Belmont, Massachusetts, as required and be flexible based on weekly or monthly business needs.
On remote workdays, ability to work from a stable, secure, compliant workstation in a quiet environment and use Teams video with Mass General Brigham-provided equipment.
Strong attention to detail and understanding of patient privacy and clinical data accuracy.

Nice To Haves

0–1 year of related IT experience, ideally in a healthcare IT environment, preferred.

Responsibilities

Support and educate users on clinical and complementary applications.
Identify and help resolve application issues, escalating as needed for timely resolution.
Provide end-user service in accordance with defined service-level agreements.
Document business processes and run reports as needed.
Understand user requirements and help translate them into functional requirements.
Assist with user acceptance testing plans and execution.
Participate in team meetings to discuss project activities, issues, changes, and communications.
Define functional and technical requirements; perform analysis and assist with clinical systems development.
Perform application and interface testing and quality assurance.
Communicate project status to management and team members.
Contribute to scope and objectives for complex projects and independently develop scope and objectives for less complex projects.
Participate on project teams and support completion of work according to established timelines.
Work with matrixed project teams across functional areas and promote collaboration, leadership, and mentoring.
Provide post-implementation and ongoing system support, including participation in an on-call rotation.
Work with McLean, Mass General Brigham, vendor technical staff, other Mass General Brigham sites, and the McLean user community.
Partner with stakeholders to evaluate current-state workflows, determine future-state workflows, and coordinate solutions with Mass General Brigham eCare.
Prepare stakeholders for Epic build changes, release cycles, and upgrades by understanding and communicating changes.
Develop and maintain system and user documentation, training materials, tip sheets, and impact guides.
Participate in user training and system implementation at multiple sites.
Provide quality customer service and represent Information Systems professionally.
Manage clinical data accurately and effectively, protect patient privacy, analyze data and systems, and recognize the potential impact of erroneous data on patient care.
Perform other duties as assigned.