Business Analyst I, Clinical Systems

Mass General Brigham•Belmont, CA

9d•Hybrid

About The Position

The Business Analyst I supports the Epic Clinical Systems Suite and related projects across inpatient, residential/partial programs, ambulatory, patient registration/admission, and hospital and professional billing areas. Under the general direction of the McLean Senior IS Manager, the analyst partners with McLean and Mass General Brigham eCare stakeholders, end users, and IS technical teams to troubleshoot issues, capture requirements, support project planning, and help implement system changes and Epic upgrades. The role provides software and application support to end users and may involve understanding clinical and business workflows, documenting functional requirements, executing test scripts, and supporting user acceptance testing. Program-required certifications must be obtained when required for the specific application area. The position participates in clinical systems development and project work, including requirements definition, analysis, testing, quality assurance, and project communications. It also provides production support for applications and interfaces, including participation in an on-call rotation. The analyst works with stakeholders and technical teams to assess current and future workflows, coordinate solutions, prepare users for Epic changes and upgrades, maintain system and training documentation, and participate in user training and implementations at multiple sites. The role requires careful clinical data management and attention to patient privacy and the effect data accuracy can have on patient care. This is a hybrid role with onsite work required at 115 Mill Street, Belmont, Massachusetts. The schedule is Monday through Friday during Eastern business hours, with flexibility based on weekly or monthly business needs. On remote days, employees must work from a stable, secure, compliant workstation in a quiet environment and use Teams video with Mass General Brigham-provided equipment.

Requirements

Bachelor’s degree in Computer Science or a related field; experience may be accepted in lieu of a degree.
Experience providing end-user support, preferably in a healthcare setting.
Strong problem-solving skills.
Ability to document workflows and business processes.
Strong interpersonal skills and the ability to communicate effectively with technical and non-technical staff.
Ability to learn new systems and tools quickly.
Knowledge of Microsoft Office 365 and other common office productivity solutions.
Ability to obtain program-required certifications when required for the specific application area.
Must work onsite as required and be flexible based on weekly or monthly business needs.
On remote workdays, must use a stable, secure, and compliant workstation in a quiet environment and access Teams video using Mass General Brigham-provided equipment.

Nice To Haves

Related IT experience, ideally in a healthcare IT environment; 0–1 year preferred.

Responsibilities

Support and educate users on clinical and complementary applications.
Identify and help resolve application issues, escalating as needed for timely resolution.
Provide end-user service in accordance with defined service-level agreements.
Document business processes and run reports as needed.
Understand user requirements and help translate them into functional requirements.
Assist with user acceptance testing plans and execution.
Participate in team meetings concerning project activities, issues, changes, and communications.
Define functional and technical requirements; perform analysis and assist with clinical systems development.
Perform application and interface testing and quality assurance.
Communicate project status to management and team members.
Contribute to defining scope and objectives for complex projects and independently develop scope and objectives for less complex projects.
Participate on project teams and support completion of work according to established timelines.
Work with matrixed project teams across functional areas and promote a collaborative team environment.
Provide post-implementation and ongoing system support, including participation in an on-call rotation.
Work with McLean, Mass General Brigham, vendor technical staff, other Mass General Brigham sites, and the McLean user community.
Partner with stakeholders to evaluate current-state workflows, determine future-state workflows, and coordinate solutions with Mass General Brigham eCare.
Prepare stakeholders for Epic build changes, release cycles, and upgrades by understanding and communicating changes.
Develop and maintain system documentation, user documentation, training materials, tip sheets, and impact guides.
Participate in user training and system implementation at multiple sites.
Provide quality customer service and represent Information Systems professionally.
Manage clinical data accurately and effectively, maintain patient privacy, analyze data and systems, and recognize the potential effect of erroneous data on patient care.
Perform other duties as assigned.