Business Analyst - HR Knowledge & Content Management
About The Position
RSM is seeking a Business Analyst – HR Knowledge & Content Management to join its Risk Consulting practice for a temporary engagement in New York City. The role supports a large-scale HR Knowledge Management initiative for a global financial services organization. The Business Analyst will assess employee-facing HR content across multiple enterprise platforms, identify duplication and gaps, establish content ownership, analyze usage and content health, and help improve content governance and findability. The ideal candidate combines Knowledge Management, content analysis, strong Excel and data skills, and stakeholder management, and is comfortable working in a large, complex enterprise environment. The position requires working 100% onsite in New York City for the duration of the engagement.
Requirements
- Bachelor’s degree in Business, Information Science, Communications, or a related field.
- 3–5 years of experience in Knowledge Management, content analysis, business analysis, information architecture, digital consulting, or a related field.
- Experience conducting enterprise content inventories or content audits.
- Experience working with SharePoint, intranets, document libraries, websites, or enterprise content repositories.
- Strong Excel and data-analysis skills, including data cleansing, deduplication, pivot tables, categorization, and gap analysis.
- Strong stakeholder management, analytical, and communication skills.
- Ability to work 100% onsite in New York City for the duration of the engagement.
Nice To Haves
- Experience with HR or employee-facing content.
- Familiarity with Adobe Experience Manager (AEM), SharePoint, or Jive.
- Experience with taxonomy, metadata, or content governance.
- Exposure to AI-powered search or Retrieval-Augmented Generation (RAG).
- Financial services or other highly regulated industry experience.
- Familiarity with Power BI, Tableau, Python, Alteryx, or content-audit tools.
Responsibilities
- Conduct inventories and audits of HR content across SharePoint, websites, portals, document libraries, and other repositories.
- Identify duplicate, outdated, conflicting, missing, or overlapping content.
- Assess content ownership, lifecycle, accessibility, and overall content health.
- Recommend whether content should be migrated, consolidated, archived, linked, or retired.
- Analyze content and site data to identify usage trends, gaps, and opportunities to improve findability.
- Interview stakeholders and content owners to validate ownership and governance requirements.
- Develop content inventories, repository maps, RACI matrices, KPI baselines, and presentations.
- Support taxonomy, metadata, content classification, and content governance initiatives.
- Help evaluate content readiness for future AI-enabled search and retrieval capabilities.
Benefits
- Competitive benefits and compensation package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
