Business Analyst/Consultant IV

Codetech•Madison, WI

1d•Remote

About The Position

This senior-level position works under the general supervision of the deputy director of the Office of Enterprise Initiatives (OEI), serving as a liaison between technical and business stakeholders on enterprise projects, initiatives, and processes. The role works with business leads and subject matter experts across ETF program areas to understand business structures, policies, and operations; develop solutions to business issues; and support ETF and business-unit strategic goals. Work includes defining metrics, creating dashboards and standard operating procedures, leading the creation and execution of user acceptance testing, and assisting project managers and business units in defining project benefits and costs. The position analyzes current and future processes across the enterprise and identifies business-process or IT-system changes to improve customer service and operating efficiency. This can include developing use cases and test plans, defining future-state processes, and developing and validating detailed system requirements and design specifications. The role ensures shared understanding of requirements with business users and provides expert consultation, direction, and guidance to business managers. It serves as a principal authority for business process definition and redefinition projects, working with little supervision across multiple projects of moderate to difficult scope and complexity. Knowledge of project management principles, methods, and practices is required. The position is based in Wisconsin: candidates must be Wisconsin residents or relocate to Wisconsin at their own expense before starting. It may be performed 100% remotely within Wisconsin.

Requirements

Expert ability to analyze enterprise-wide business and technology issues in a large or complex organization and document and communicate business knowledge.
Ability to identify appropriate team members and develop effective teams with the knowledge and skills needed to develop solutions and recommendations.
Ability to independently identify and obtain information sources needed to perform responsibilities effectively.
Advanced ability to recognize process-improvement opportunities and recommend, negotiate, and implement change.
Comprehensive experience in business process analysis, new business process design, quality and process improvement, and change management.
Advanced ability to identify key points and communicate results accurately and effectively to broad audiences.
Thorough knowledge of the software development lifecycle, including requirements analysis, design, testing, and deployment.
Advanced skills with Microsoft Office, including Excel, Word, and Access.
Working knowledge of project management methods, tools, and techniques, including MS Visio; experience with project management software.
Experience influencing others and encouraging creative thinking to identify solutions.
Ability to obtain information and insight when others may be reluctant to share.
Highly developed communication, interpersonal, team-building, facilitation, and leadership skills.
Ability to establish and maintain effective communication with staff and management at all organizational levels and with external groups and individuals.
Ability to communicate business and technical concepts effectively to varied audiences.
Ability to contribute effectively as a team member and mentor junior staff.
Ability to work independently with minimal supervision, exercise sound judgment, and deliver acceptable results within defined time frames.
Ability to represent business needs assertively, challenge assumptions diplomatically, make recommendations, and balance firmness with compromise.
Strong time-management and priority-setting skills.
Demonstrated ability to analyze facts and apply sound judgment in decision-making.
Ability to understand and comply with ETF security standards, policies, processes, and procedures.
Candidates must be Wisconsin residents or be willing to relocate to Wisconsin at their own expense before starting.

Nice To Haves

Certification of Competency in Business Analysis (CCBA), Certified Business Analysis Professional (CBAP), or equivalent.

Responsibilities

Lead, facilitate, and coordinate meetings to prioritize work requests with business leads.
Serve as the integration point between business areas, operations teams, and IT.
Develop and maintain expertise in applicable operational processes, procedures, and controls.
Work with stakeholders to understand and analyze business cases for work efforts.
Lead and coordinate business requirements development, including identification of cross-functional impacts and coordination needs.
Gather and validate requirements with internal and external stakeholders and assist with functional solution design.
Partner with technical leads on functional solution design and documentation of workflows and procedures.
Identify opportunities for process, system, or other enhancements to mitigate operational risk and achieve business goals.
Develop end-user training materials with the transition manager and assist in coordinating training when needed.
Serve as an internal expert on ETF's integrated processes, controls, and business solutions.
Develop, execute, and document user test plans; organize and oversee end-user testing and acceptance.
Support test teams, coordinate resolution of testing issues, and research escalated business issues to develop integrated models or workflows addressing root causes.
Evaluate vendor performance, provide feedback, resolve issues, and escalate to the lead project manager as needed.
Resolve issues independently, remove roadblocks, and provide updates to the portfolio owner as needed.
Maintain and distribute agreed-upon work-request and project metrics.
Provide direction and training to staff on business-analysis and process tools, techniques, metrics, standards, and best practices.
Develop and promote business-analysis policies, procedures, standards, guidelines, and tools for OEI and the enterprise.
Monitor business-analysis practices and materials for adherence to industry and ETF standards.
Coordinate business units and IT services to ensure technical staff have the requirements and information needed to deliver business solutions.
Identify root causes and develop process-improvement solutions, provide mapping services, and promote new approaches to doing business.
Stay current on business-analysis trends and best practices.
Represent the Department on enterprise-wide or Department committees as assigned.