Business Analyst/Consultant IV

Codetech•Madison, WI

1d•Remote

About The Position

This advanced, senior-level position works under general supervision from the DOT BITS DTIM Supervisor on bureau projects, initiatives, and processes. It serves as a liaison among technical, bureau, and business stakeholders to define business requirements, lead business process redefinition studies, and analyze the use of technology for new or enhanced system services. The role partners with business leads and subject matter experts across program areas to understand business structures, policies, and operations and develop solutions that support strategic goals and initiatives. Work includes defining or refining standard operating procedures, business and technical requirements, and user stories; leading solution delivery and quality assurance; and delivering incremental solutions based on current and future processes. The position analyzes business processes and identifies process or IT system changes that can improve customer service or operational efficiency. This may involve developing use cases and test plans to describe current and future states and developing and validating detailed system requirements and design specifications. The role interacts with business users to establish shared understanding and agreement on requirements and specifications, and provides expert consultation, direction, and guidance to business managers. It performs complex work reviewing policies, priorities, recommendations, and solutions to business and IT issues, serving as a principal authority in business process definition and redefinition with little supervision across multiple projects of moderate to difficult scope and complexity. The position requires knowledge of project management principles, methods, and practices, as well as technical skills for working with complex data and deriving meaningful insights. Effective interaction with staff and management at all organizational levels is essential. Candidates must be Wisconsin residents or willing to relocate to Wisconsin at their own expense before starting. The position may be performed 100% remotely within Wisconsin.

Requirements

Expert ability to analyze enterprise-wide business and technology issues in a large or complex organization and document and communicate business knowledge.
Demonstrated ability to identify team members with appropriate knowledge and skills and develop effective teams to create solutions and recommendations.
Ability to independently identify and obtain information sources needed to perform responsibilities effectively and efficiently.
Advanced ability to recognize when and how to improve processes and recommend, negotiate, and implement change.
Comprehensive experience in business process analysis, new business process design, quality and process improvement, and change management.
Advanced ability to identify key points and communicate results accurately and effectively to broad audiences.
Thorough knowledge of the software development lifecycle, including requirements analysis, design, quality assurance, and deployment.
Ability to develop a Quality Assurance Plan and execute quality assurance from beginning to end.
Advanced skills with Microsoft Office, including Excel, Word, and Access; Visio; Teams; and productivity tools.
Working knowledge of project management methods, tools, and techniques, and experience with project management software such as JIRA.
Ability to influence others and encourage creative thinking to identify solutions.
Ability to obtain information and insight even when others are reluctant to share.
Highly developed communication, interpersonal, team-building, facilitation, and leadership skills.
Ability to establish and maintain effective communication and working relationships with staff, management, and external groups or individuals.
Expert ability to communicate business and technical concepts effectively to a wide range of audiences.
Ability to work effectively as a team member and mentor others.
Ability to work independently with appropriate judgment and minimal supervision and deliver acceptable results within defined time frames.
Ability to assertively represent business needs, stand firm when necessary, compromise when possible, diplomatically challenge assumptions, and make recommendations across organizational levels.
Strong time-management and priority-setting skills.
Demonstrated ability to analyze facts and use sound judgment in decision-making.
Ability to understand and comply with security standards, policies, processes, and procedures.
Must be a Wisconsin resident or willing to relocate to Wisconsin at personal expense before starting.

Nice To Haves

Certification of Competency in Business Analysis (CCBA), Certified Business Analysis Professional (CBAP), or equivalent.

Responsibilities

Lead, facilitate, and coordinate team meetings to prioritize work requests with business leads.
Serve as the key integration point among business areas, operations teams, and IT.
Develop and maintain expertise in applicable operational processes, procedures, and controls.
Work with stakeholders to understand and analyze the business case for work efforts.
Lead and coordinate business requirements, identifying cross-functional impacts and required coordination or integration before solution development.
Gather and validate requirements with internal and external stakeholders and assist with functional solution design.
Partner with technical leads on functional solution design and documentation of workflows and procedures before deployment.
Identify opportunities for process, system, or other enhancements that mitigate operational risk or support business goals.
Develop end-user training materials with the transition manager and assist with coordinating training when needed.
Serve as an internal expert on integrated end-to-end processes, controls, and solutions.
Map data flows and processes, evaluate how data is used by end systems, and identify gaps or improvements.
Collaborate with architects and developers to design solutions based on requirements and analysis; use SQL, data flow diagrams, matrices, requirements documents, and JIRA tickets to document work.
Develop, execute, and document user test plans; organize and oversee end-user testing and acceptance.
Support test teams and create end-to-end test scripts.
Coordinate resolution of issues identified during end-user testing.
Research escalated business issues and lead development of integrated models or workflows to address root causes.
Evaluate vendor performance, provide feedback, resolve related issues, and escalate to the lead project manager as needed.
Resolve issues independently to remove roadblocks and provide updates to the portfolio owner as needed.
Maintain and distribute agreed-upon work request and project metrics.
Verify that migrated data reaches its intended destination and meets requirements.
Provide direction and training to staff on business analysis and process tools, techniques, metrics, standards, and best practices.
Promote and recommend revisions to business analysis policies, processes, standards, guidelines, tools, and templates; lead their development to support consistency and repeatability.
Monitor business analysis processes, tools, standards, guidelines, and templates for adherence to industry and DOT-specific standards.
Connect business units and IT services so IT staff have the requirements and information needed to deliver business solutions.
Pursue continuous process improvement by identifying root causes, developing solutions, providing mapping services, and encouraging new ways of working.
Stay current with business analysis trends and best practices.
Represent the Department on enterprise-wide or Department committees as assigned.
Perform special assignments and professional development activities.