Business Analyst Co-Op

Fire safety and protection LLC • Cambridge, ON

13d

About The Position

We are seeking a motivated and detail-oriented Co-op Student to support the Branch Operation with day to day activities and special projects. This role offers hands-on exposure to business operations, performance measurement, and cross-functional collaboration. 

This role participates in the co-ordination hub between customers, technicians, and management - driving scheduling efficiency, administrative accuracy, and a high standard of customer service. 

This role is ideal for a curious and resourceful problem-solver who enjoys fast-paced environments. The successful candidate will contribute innovative ideas, build tools, improve delivery performance, and help reduce costs across the organization.

Requirements

• Currently enrolled in a post-secondary program (Business, Supply Chain, Operations, Engineering, or related field preferred).
• Experience in a people related environment. (Coaching, Service, Volunteer)
• Proficiency in Microsoft Office Suite with a focus on Microsoft Excel (pivot tables, formulas, basic data analysis)
• Strong organizational and time-management skills; able to prioritize effectively.
• Self-starter with the ability to work independently and in a team environment.
• Strong interpersonal skills and the ability to communicate clearly and concisely.
• Detail-oriented with a high degree of accuracy and reliability

Nice To Haves

• Experience with Vista ERP (asset).
• Familiarity with PowerPoint and data visualization tools

Responsibilities

• Manage incoming calls, emails, and customer correspondence with professionalism, responsiveness, and urgency
• Maintain accurate records, documentation, and filing systems in an organized and timely manner
• Process service-related documentation with a high degree of accuracy and attention to detail
• Support branch operations through effective administrative coordination
• Coordinate routine and preventative maintenance scheduling to maximize technician efficiency and service delivery
• Coordinate emergency service calls with urgency, accuracy, and sound judgment
• Provide technicians with complete, accurate, and timely job and site information
• Confirm appointments, scope of work, and service details with customers
• Support real-time scheduling adjustments in response to operational priorities and changing field demands
• Build and maintain strong customer relationships through responsiveness, reliability, and professional service
• Support branch leadership and field teams with day-to-day operational and administrative coordination
• Ensure clear and effective communication between office staff and field operations
• Contribute to the continuous improvement of scheduling, administrative processes, and branch efficiency
• Support the development, tracking, and reporting of key performance indicators (KPls)
• Collect, analyze, and interpret operational data to support decision-making
• Contribute to operational excellence and continuous improvement initiatives
• Provide ad hoc analysis and administrative support as required
• Develop a Co-op Training Manual to support onboarding and future team member success
• Assist with the preparation of presentations and other business materials
• Perform other duties and support special projects as assigned

Benefits

• Supportive Culture: We value our employees and provide ongoing training.
• Career Growth: Advance your career with guidance from industry experts as well as tuition reimbursement and pay incentives.
• Broad Opportunities: With offices in the eastern U.S. and Canada, we offer diverse locations and roles.
• Client-Centered: We serve commercial property owners and facility managers with dedication and care.
• Rapid Growth: Join us as we expand and invest in new markets.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 11-50 employees