Business Analyst Account Coordinator, Sales Operations

Toray CMA Career•Westlake, TX

About The Position

The Business Analyst / Account Coordinator, Sales Operations supports the Sales Department through business analysis, technology project coordination, process improvement, reporting and analytics, and customer account coordination. The role works across Sales Operations and Sales stakeholders to identify business requirements, translate operational needs into technology and process solutions, and drive cross-functional initiatives from definition through implementation. It also provides dedicated operational account coordination for the Prepreg business, partnering with Sales Account Managers, customers, and internal functions to support customer requirements, order execution, data accuracy, compliance documentation, and issue resolution. The position helps improve the effectiveness and scalability of Sales Operations while providing consistent operational support for assigned Prepreg accounts. It develops and improves reporting, analyzes business data and processes, identifies opportunities to standardize or automate workflows, coordinates technology and process projects, and manages customer and order information in applicable ERP and CRM systems. The role may require up to 25% travel for customer visits, internal meetings, training, or trade events. It involves technologies and information subject to U.S. export control regulations; candidate information may be reviewed for export control screening purposes. The position requires the ability to perform its essential functions with or without accommodation.

Requirements

3–5 years of relevant experience in Sales Operations, account coordination, business analysis, project coordination, Inside Sales, or a related business function.
Experience working with enterprise systems, databases, CRM/ERP platforms, reporting tools, or business intelligence solutions.
Strong business analysis skills, including requirements gathering, process analysis, data analysis, problem-solving, and translating business needs into actionable solutions.
Ability to drive cross-functional projects from requirements through implementation while managing milestones, dependencies, risks, issues, and stakeholder communication.
Strong analytical skills, including the ability to interpret business data, identify trends and root causes, and develop actionable recommendations.
Strong organizational and prioritization skills, including the ability to manage concurrent operational responsibilities and project deliverables.
Strong written and verbal communication skills and the ability to communicate effectively with customers and across business, operational, and technical functions.
Proficiency with Microsoft Office, particularly Excel, PowerPoint, and Word, and experience with ERP, CRM, reporting, business intelligence, or workflow technologies.
Ability to understand business processes quickly and identify opportunities for standardization, automation, and technology-enabled improvement.
High attention to detail and commitment to accurate and complete customer, transactional, operational, and reporting data.
Ability to build effective working relationships with internal and external stakeholders and coordinate work across multiple functions.
Ability to read, write, speak, and understand English at a level necessary to perform assigned responsibilities.
Ability to make quick decisions related to sales and contract-related issues, set priorities, use interpersonal and teamwork skills, perform basic mathematical computations, give complete directions, and understand and apply work specifications.
Ability to perform the essential functions of the position with or without accommodation.

Nice To Haves

Bachelor's degree in Business, Supply Chain, Finance, Analytics, Information Systems, or a related discipline; equivalent relevant experience may be considered.
Experience with Microsoft Dynamics 365 or comparable ERP/CRM systems and business intelligence tools.
Experience gathering and documenting business requirements and coordinating cross-functional projects, system implementations, or process improvements.
Experience developing or improving reporting, CRM, revenue reporting, forecasting, workflow, or process-automation solutions.
Experience within manufacturing, aerospace, defense, composite materials, or another compliance-driven business environment.

Responsibilities

Partner with Sales Operations and Sales stakeholders to identify business needs, document requirements, evaluate current processes, and translate operational requirements into technology and process solutions.
Coordinate Sales Operations technology projects from requirements through implementation, defining deliverables, project plans, milestones, responsibilities, dependencies, and completion criteria.
Monitor project progress, risks, resource constraints, dependencies, and scope changes; facilitate issue resolution and escalate barriers that could affect delivery.
Coordinate activities among Sales Operations, business stakeholders, technical resources, and other cross-functional partners to maintain alignment, accountability, and project momentum.
Support implementation, testing, documentation, user readiness, and adoption of technology and process improvements.
Develop, maintain, and improve recurring and ad hoc reporting for Sales Operations performance, forecasting, revenue, fulfillment, backlog, customer activity, and management decision-making.
Analyze business data and processes to identify trends, discrepancies, risks, opportunities, and root causes, and translate findings into actionable recommendations.
Identify and implement opportunities to standardize, automate, and improve Sales Operations processes, reporting, ERP/CRM workflows, data quality, and documentation.
Serve as an operational point of contact for assigned Prepreg accounts, partnering with Sales Account Managers and customers to understand requirements, coordinate activities, and support a consistent customer experience.
Manage operational customer requirements, including quotes, purchase orders, pricing, contracts, order status, fulfillment requirements, and related customer documentation.
Maintain accurate and timely customer, order, pricing, compliance, and account information in applicable ERP and CRM systems, and coordinate required updates across Sales and supporting functions.
Monitor assigned account and order activity, identify potential delivery, documentation, pricing, compliance, or fulfillment issues, and coordinate their resolution with Sales, Sales Operations, Compliance, and other stakeholders.
Coordinate customer communications regarding order status, documentation, changes, and issue resolution while maintaining alignment with the responsible Sales Account Manager.
Support regulatory, contractual, and compliance requirements by coordinating required customer and order documentation with Sales, Contracts, Compliance, and other stakeholders.

Benefits

Medical and prescription coverage through Blue Cross/Blue Shield, with HSA, Gold, and Silver plan options; coverage starts the first day of the month after hire.
Vision coverage through VSP.
Dental coverage through Delta Dental, with Basic and Buy-up plan options.
Flexible Spending Accounts (FSA).
80 hours of vacation time off annually to start.
64 hours of personal time off annually.
Three paid floating holidays annually, subject to the stated hire-date schedule.
Eight paid company-recognized holidays.
Life insurance equal to twice annual salary.
Accidental Death & Dismemberment insurance equal to twice annual salary.
Short- and long-term disability coverage.
Voluntary supplemental life insurance.
John Hancock 401(k), with the company matching 50% of the first 8% of the employee's contribution.
Service awards at 3, 5, 10, 15, 20, 25, and 30 years.
Recognition awards.
Annual discretionary bonus program.
Toray Corporate Perks.