Business Analysis Manager
About The Position
The Business Analysis Manager is a high-visibility role on Cisco’s Logistics Transformation team, supporting programs that scale, modernize, and transform the global warehouse and partner fulfillment footprint. The role serves as the primary operational liaison to key logistics partners and leads end-to-end enablement for site integrations, facility migrations, and process simplifications. The manager helps navigate global trade and customs requirements to maintain a compliant and efficient supply chain. The role translates operational needs into technical requirements and aligns warehouse workflows with digital infrastructure, supporting seasonal peaks and new product launches. It bridges technical and operational teams to improve logistics execution and customer service worldwide. The position is hybrid and based in Cisco’s San Jose, California office.
Requirements
- Bachelor’s degree in Supply Chain Management, Logistics, Industrial Engineering, Business Administration, or a related discipline.
- At least 6 years of progressive program management or business architecture experience in global logistics, supply chain operations, or contract manufacturing.
- Experience managing contract logistics partners, warehouse operations, inventory control, and carrier integration programs.
- Applied experience with global customs regulations and import/export compliance, including examples such as EU ICS2, HTS/ECCN classification, 3B18 messaging, and Incoterms 2020.
- Knowledge of enterprise supply chain systems such as Oracle ERP, OTM/TMS, WMS, RosettaNet B2B messaging, and data visualization tools such as Salesforce, Tableau, or Power BI.
Nice To Haves
- Master’s degree or MBA.
- PMP (Project Management Professional), APICS/ASCM (CSCP, CLTD), or Lean Six Sigma (Green/Black Belt) certification.
- Ability to synthesize complex operational challenges into clear narratives for VP- and Director-level leadership.
- Demonstrated success leading matrixed global teams across IT, Finance, Trade, and Operations without direct authority.
- Strong quantitative skills and ability to derive actionable operational insights from large, complex logistics datasets.
Responsibilities
- Serve as the primary operational liaison to key logistics partners.
- Lead end-to-end enablement for site integrations, facility migrations, and process simplifications.
- Help ensure the supply chain meets global trade and customs requirements.
- Translate operational needs into technical requirements.
- Align warehouse workflows with digital infrastructure.
- Support logistics execution during seasonal peaks and new product launches.
- Bridge technical complexity and operational needs to support global customer service.
Benefits
- Medical, dental, and vision insurance, subject to plan eligibility rules.
- 401(k) plan with Cisco matching contribution.
- Paid parental leave.
- Short- and long-term disability coverage.
- Basic life insurance.
- Potential eligibility for Cisco restricted stock unit grants, subject to continued employment and vesting terms.
- 10 paid holidays per full calendar year and one floating holiday for non-exempt employees.
- Paid day off for an employee’s birthday, paid year-end holiday shutdown, and four paid personal wellness days.
- For non-exempt employees, 16 days of paid vacation per full calendar year, accrued according to the stated policy.
- For exempt employees, a flexible vacation time-off program with no defined usage limit, subject to availability and business limitations.
- 80 hours of sick time off provided on hire and each January 1, with up to 80 unused hours carried forward.
- Additional paid time away may be requested for critical or emergency family issues.
- Optional 10 paid volunteer days per full calendar year.
- For non-sales roles, eligibility to earn annual bonuses subject to Cisco policies.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
