Business Analysis Manager
About The Position
The Business Analysis Manager will lead mission-critical programs to scale, modernize, and transform Cisco’s global warehouse and partner fulfillment footprint. The role serves as the primary operational liaison to key logistics partners and leads end-to-end enablement for site integrations, facility migrations, and process simplifications. It also supports navigation of global trade and customs requirements to keep the supply chain compliant and efficient. The manager translates operational needs into technical requirements and aligns warehouse workflows with digital infrastructure. The role connects logistics partners, transportation providers, trade compliance experts, IT systems architecture, and executive leadership, helping Cisco execute during seasonal peaks and new product launches.
Requirements
- Bachelor’s degree in Supply Chain Management, Logistics, Industrial Engineering, Business Administration, or a related discipline.
- At least 6 years of progressive program management or business architecture experience within global logistics, supply chain operations, or contract manufacturing.
- Experience managing contract logistics partners, warehouse operations, inventory control, and carrier integration programs.
- Applied experience with global customs regulations and import/export compliance, such as EU ICS2, HTS/ECCN classification, 3B18 messaging, and Incoterms 2020.
- Knowledge of enterprise supply chain systems such as Oracle ERP, OTM/TMS, WMS, RosettaNet B2B messaging, and data visualization tools such as Salesforce, Tableau, or Power BI.
Nice To Haves
- Master’s degree or MBA.
- PMP, APICS/ASCM (CSCP, CLTD), or Lean Six Sigma (Green/Black Belt) certification.
- Ability to synthesize complex operational challenges into clear narratives for VP- and Director-level leadership.
- Demonstrated success leading matrixed global teams across IT, Finance, Trade, and Operations without direct authority.
- Strong quantitative skills and ability to derive actionable operational insights from large, complex logistics datasets.
Responsibilities
- Lead programs that scale, modernize, and transform Cisco’s global warehouse and partner fulfillment footprint.
- Serve as the primary operational liaison to key logistics partners.
- Lead end-to-end enablement for site integrations, facility migrations, and process simplifications.
- Navigate global trade and customs requirements to support compliant and efficient supply chain operations.
- Translate operational needs into technical requirements and align warehouse workflows with digital infrastructure.
- Bridge technical and operational teams to support execution during seasonal peaks and new product launches.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Cisco restricted stock unit grants may be available, subject to eligibility and vesting conditions
- Paid holidays
- Floating holiday for non-exempt employees
- Paid day off for employee’s birthday
- Paid year-end holiday shutdown
- Paid personal wellness days
- Paid vacation time for non-exempt employees
- Flexible vacation time off program for eligible exempt employees
- Paid sick time
- Additional paid time away may be requested for critical or emergency family issues
- Optional paid volunteer days
- Annual bonuses for eligible non-sales employees
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What This Job Offers
Job Type
Full-time
Career Level
Manager
