Business Administration Analyst

SMBC•Charlotte, NC

2d•Hybrid

About The Position

The Business Administration Analyst supports the management, governance, and day-to-day operations of Americas Division Operations (AD Operations) within the Business Control Department Americas Division. The Business Administration function provides business administration, management reporting, operational governance, and analytical support across AD Operations, including headcount reconciliation and organizational reporting, Change-the-Bank (CtB) project and budget administration, location-strategy reporting, operational dashboards, management presentations, and recurring communications. The team also supports the Functional Control Office and Operations Examinations Support function. The Analyst primarily executes recurring Business Administration responsibilities and time-sensitive assignments within established policies, procedures, and reporting timelines while balancing multiple priorities. The role coordinates management reporting inputs and materials for Operations Checkpoints, Operations Update Meetings, management working groups, and end-of-day reporting processes. The Analyst collaborates with stakeholders across Operations, maintains accurate and presentation-ready deliverables, and contributes to workflow improvements using Excel, PowerPoint, and related reporting and data-transformation tools. Depending on developing capabilities and experience, the Analyst may independently manage assigned processes, support cross-functional projects, train incoming staff, develop reporting enhancements, and assist with initiatives to improve operational efficiency and management visibility.

Requirements

Recommended experience: 1–3 years.
Bachelor’s degree in Business, Finance, Accounting, Economics, Management, or a related field.
Experience supporting a business management, operations, PMO, finance, or controls function.
Experience with budget and headcount reporting.
Knowledge of operational risk, controls, audits, and governance frameworks.
Ability to manage multiple projects and deadlines simultaneously.
Experience preparing materials for senior management and executive committees.
Skills in management reporting and executive presentations.
Advanced Excel and data analytics skills.
Stakeholder management skills.
Headcount and budget administration skills.
Operational governance and risk support skills.

Responsibilities

Execute recurring Business Administration responsibilities and ad hoc assignments in support of AD Operations, balancing multiple priorities while delivering accurate and timely work.
Perform headcount reconciliation and maintain organizational reporting resources, including the AD Operations organizational chart.
Support CtB project and budget administration, including maintaining and enhancing project budget reporting.
Prepare management presentations and recurring communications, including EMC and MOR materials and weekly operational updates.
Support location-strategy reporting, operational dashboards, and other analytical deliverables used by management.
Assist with First-Line Control Office and Operations Examinations Support activities, including RCSAs, FLOD testing, KRIs, control inventories, operational risk events, and audit-related support.
Coordinate recurring operational governance activities, including Operations Checkpoints, Operations Update Meetings, and management working groups.
Execute New Business related responsibilities and support additional Business Administration processes as business needs evolve.
Coordinate and support AM and PM Operations Checkpoints and other recurring operational oversight activities.
Produce clear, concise, presentation-ready materials using Excel and PowerPoint to support operational reporting and management communication.
Identify opportunities to improve recurring processes and workflow efficiency through enhanced reporting, data visualization, and data-transformation capabilities.