Bus Stop Wayfinding Coordinator, Furniture and Operations Unit

City of New York•New York, NY

2d•$66,330 - $87,743•Hybrid

About The Position

The Transportation Planning and Management Division (TPM) is responsible for the safe, efficient, and environmentally responsible movement of people and goods on the City's streets, supporting the larger goals of economic and social vitality for people living, working, and doing business in New York City. The Division’s responsibilities include planning, street design, technical analysis, signs, transit development, freight mobility and markings, ensuring the safety of motor vehicle occupants, pedestrians, and cyclists. The Office of Livable Streets (OLS) is tasked with prioritizing strategic planning, community engagement, research, policy, design, implementation, and long-term management. Their goal is to create streets that are livable, supporting safety, accessibility, inclusion, resiliency, active modes, community cohesion, and economic vitality citywide. Additionally, they aim to enhance New York City's pedestrian, bicycle, and micromobility networks, providing comfortable, connected, green, and reliable transportation options across the five boroughs. They place special emphasis on Priority Investment Areas, mode shift, and reimagining streets. The office also develops innovative new programs, design typologies, project delivery, and analysis tools to meet the demands of a rapidly changing population with evolving needs and technologies. The NYC DOT Transportation Planning and Management Division (TPM), Office of Livable Streets (OLS), is seeking a Bus Stop Wayfinding Coordinator within Furniture and Operations. Furniture and Operations manage contract management, design, planning, installation, and maintenance of bike parking, benches, leaning bars, wayfinding signage, curb extensions, and safety devices for pedestrians, cyclists, and transit riders throughout New York City. The goal of these programs is to make the city more vibrant, walkable, bikeable, and mass transit accessible, particularly for people who live and work outside. Under the direction of the Furniture and Operations Deputy Director of Data & Design, the Bus Stop Wayfinding Coordinator will play a critical role in the NYC DOT’s Wayfinding program by leading the development of new standards for mapped and non-mapped signage at bus islands throughout New York City. The candidate will also be responsible for artwork production, consultant management, printing, installation, and sign maintenance tasks. Additionally, the candidate will be responsible for managing the program’s other transit-branded way-finding products, including subway neighborhood maps, Select Bus Service (SBS) signage with real-time passenger information, and ferry maps. The candidate will also coordinate relationships with signage partners inside and outside of NYC DOT. Duties may include, but are not limited to: The Bus Stop Wayfinding Coordinator will research, analyze, and develop new standards for mapped and non-mapped signage at bus islands throughout New York City. The candidate will develop and maintain documentation for maps, graphics, and content standards, product templates, and training materials. The selected candidate will produce transit-branded wayfinding maps and signage using Adobe Illustrator/InDesign and ArcGIS, and review maps produced by others, ensuring accuracy and adherence to strict graphic and content standards. They will also review and coordinate production of maps produced by consultants, outside agencies, or other DOT units and program partners, coordinate printing, deliveries, installation, and inspections of wayfinding products, as needed. This role will; assist with the design process for new and other wayfinding map products, as well as changes to existing map products and structures, develop and maintain a tracking system for new signage at bus islands compatible with existing tracking systems, in coordination with Furniture and Operations Data Managers and Data Coordinators, perform data entry and other database management tasks as needed for program maintenance, coordinate with business improvement districts, sibling agencies, cultural institutions, elected officials, Community Boards, conservancies, and other community groups to update map content, and perform additional tasks related to the assigned role as needs arise.

Requirements

Serving permanently in the title of Asst. Urban Designer
Reachable on the civil service lists #2039, #5019, or be eligible under the 55a program.
A baccalaureate degree in architecture from an accredited college and one (1) year of full-time experience in planning, design, research, investigations and/or studies related to urban design development programs; or Education and/or experience equivalent to "1" above. However, a baccalaureate degree in architecture is required of all candidates. Graduate work leading to an advanced degree in architecture, urban design or city planning may be substituted for the one year of experience described above.

Nice To Haves

Professional experience in urban planning, graphic design, and/or related fields
Previous experience with GIS mapping
Adobe Creative Suite (especially Adobe InDesign and Adobe Illustrator)
Computer-aided design (CAD)
Microsoft Office
Relational databases (such as Microsoft Access)
Excellent organization skills and an ability to focus on details and respond quickly to requests
Strong analytical/critical thinking skills
Ability to write and communicate clearly
Excellent time-management skills
Demonstrated interest in transportation and the built environment of NYC
Willingness to work in the field in all seasons, traveling by bike, walking, or using mass transit.

Responsibilities

Lead the development of new standards for mapped and non-mapped signage at bus islands throughout New York City.
Responsible for artwork production, consultant management, printing, installation, and sign maintenance tasks.
Manage the program’s other transit-branded way-finding products, including subway neighborhood maps, Select Bus Service (SBS) signage with real-time passenger information, and ferry maps.
Coordinate relationships with signage partners inside and outside of NYC DOT.
Research, analyze, and develop new standards for mapped and non-mapped signage at bus islands throughout New York City.
Develop and maintain documentation for maps, graphics, and content standards, product templates, and training materials.
Produce transit-branded wayfinding maps and signage using Adobe Illustrator/InDesign and ArcGIS.
Review maps produced by others, ensuring accuracy and adherence to strict graphic and content standards.
Review and coordinate production of maps produced by consultants, outside agencies, or other DOT units and program partners.
Coordinate printing, deliveries, installation, and inspections of wayfinding products.
Assist with the design process for new and other wayfinding map products, as well as changes to existing map products and structures.
Develop and maintain a tracking system for new signage at bus islands compatible with existing tracking systems, in coordination with Furniture and Operations Data Managers and Data Coordinators.
Perform data entry and other database management tasks as needed for program maintenance.
Coordinate with business improvement districts, sibling agencies, cultural institutions, elected officials, Community Boards, conservancies, and other community groups to update map content.
Perform additional tasks related to the assigned role as needs arise.