Bus Stop Wayfinding Coordinator, Furniture and Operations Unit

City of New York•New York, NY

2d•$68,377 - $87,743•Hybrid

About The Position

The NYC DOT Transportation Planning and Management Division (TPM), Office of Livable Streets (OLS), is seeking a Bus Stop Wayfinding Coordinator within Furniture and Operations. Furniture and Operations manage contract management, design, planning, installation, and maintenance of bike parking, benches, leaning bars, wayfinding signage, curb extensions, and safety devices for pedestrians, cyclists, and transit riders throughout New York City. The goal of these programs is to make the city more vibrant, walkable, bikeable, and mass transit accessible, particularly for people who live and work outside. Under the direction of the Furniture and Operations Deputy Director of Data & Design, the Bus Stop Wayfinding Coordinator will play a critical role in the NYC DOT’s Wayfinding program by leading the development of new standards for mapped and non-mapped signage at bus islands throughout New York City. The candidate will also be responsible for artwork production, consultant management, printing, installation, and sign maintenance tasks. Additionally, the candidate will be responsible for managing the program’s other transit-branded way-finding products, including subway neighborhood maps, Select Bus Service (SBS) signage with real-time passenger information, and ferry maps. The candidate will also coordinate relationships with signage partners inside and outside of NYC DOT.

Requirements

Serving permanently in the title of Graphic Artist, or be reachable on the civil service list, exam # 4123.
A baccalaureate degree, with a major in fine or graphic arts, from an accredited college and one year of full-time paid experience as a commercial or graphic artist; or
A four-year high school diploma or its educational equivalent plus two years of training in a technical school approved by a state’s Department of Education or comparable governmental agency, in oils, water colors, painting, design, black and white, layout, computer graphics, and other art media, and three years of acceptable full-time paid experience as a commercial or graphic artist.
To be qualified for assignment to Assignment Level II, individuals must have: at least one year of experience as a Graphic Artist, Assignment Level I; or the Qualification Requirements described in "1" or "2" above, plus two additional years of acceptable specialized paid experience conceptualizing and initiating graphic art projects.

Nice To Haves

Professional experience in urban planning, graphic design, and/or related fields
Previous experience with GIS mapping
Adobe Creative Suite (especially Adobe InDesign and Adobe Illustrator)
Computer-aided design (CAD)
Microsoft Office
Relational databases (such as Microsoft Access)
Excellent organization skills and an ability to focus on details and respond quickly to requests
Strong analytical/critical thinking skills
Ability to write and communicate clearly
Excellent time-management skills
Demonstrated interest in transportation and the built environment of NYC
Willingness to work in the field in all seasons, traveling by bike, walking, or using mass transit.

Responsibilities

Research, analyze, and develop new standards for mapped and non-mapped signage at bus islands throughout New York City.
Develop and maintain documentation for maps, graphics, and content standards, product templates, and training materials.
Produce transit-branded wayfinding maps and signage using Adobe Illustrator/InDesign and ArcGIS, and review maps produced by others, ensuring accuracy and adherence to strict graphic and content standards.
Review and coordinate production of maps produced by consultants, outside agencies, or other DOT units and program partners.
Coordinate printing, deliveries, installation, and inspections of wayfinding products, as needed.
Assist with the design process for new and other wayfinding map products, as well as changes to existing map products and structures.
Develop and maintain a tracking system for new signage at bus islands compatible with existing tracking systems, in coordination with Furniture and Operations Data Managers and Data Coordinators.
Perform data entry and other database management tasks as needed for program maintenance.
Coordinate with business improvement districts, sibling agencies, cultural institutions, elected officials, Community Boards, conservancies, and other community groups to update map content.
Perform additional tasks related to the assigned role as needs arise.