Bus Stop Wayfinding Coordinator, Furniture and Operations Unit
About The Position
The Transportation Planning and Management Division (TPM) is responsible for the safe, efficient, and environmentally responsible movement of people and goods on the City's streets, supporting the larger goals of economic and social vitality for people living, working, and doing business in New York City. The Division’s responsibilities include planning, street design, technical analysis, signs, transit development, freight mobility and markings, ensuring the safety of motor vehicle occupants, pedestrians, and cyclists. The Office of Livable Streets (OLS) is tasked with prioritizing strategic planning, community engagement, research, policy, design, implementation, and long-term management. Their goal is to create streets that are livable, supporting safety, accessibility, inclusion, resiliency, active modes, community cohesion, and economic vitality citywide. Additionally, they aim to enhance New York City's pedestrian, bicycle, and micromobility networks, providing comfortable, connected, green, and reliable transportation options across the five boroughs. They place special emphasis on Priority Investment Areas, mode shift, and reimagining streets. The office also develops innovative new programs, design typologies, project delivery, and analysis tools to meet the demands of a rapidly changing population with evolving needs and technologies. The NYC DOT Transportation Planning and Management Division (TPM), Office of Livable Streets (OLS), is seeking a Bus Stop Wayfinding Coordinator within Furniture and Operations. Furniture and Operations manages contract management, design, planning, installation, and maintenance of bike parking, benches, leaning bars, wayfinding signage, curb extensions, and safety devices for pedestrians, cyclists, and transit riders throughout New York City. The goal of these programs is to make the city more vibrant, walkable, bikeable, and mass transit accessible, particularly for people who live and work outside.
Requirements
- A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
- High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
- Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
- New hires must reside in NYC for the first two years of employment.
Nice To Haves
- Professional experience in urban planning, graphic design, and/or related fields
- Previous experience with GIS mapping, Adobe Creative Suite (especially Adobe InDesign and Adobe Illustrator), computer-aided design (CAD), Microsoft Office, and relational databases (such as Microsoft Access)
- Excellent organization skills and an ability to focus on details and respond quickly to requests
- Strong analytical/critical thinking skills
- Ability to write and communicate clearly
- Excellent time-management skills
- Demonstrated interest in transportation and the built environment of NYC
- Willingness to work in the field in all seasons, traveling by bike, walking, or using mass transit
Responsibilities
- Lead the development of new standards for mapped and non-mapped signage at bus islands throughout New York City.
- Responsible for artwork production, consultant management, printing, installation, and sign maintenance tasks.
- Manage the program’s other transit-branded way-finding products, including subway neighborhood maps, Select Bus Service (SBS) signage with real-time passenger information, and ferry maps.
- Coordinate relationships with signage partners inside and outside of NYC DOT.
- Research, analyze, and develop new standards for mapped and non-mapped signage at bus islands throughout New York City.
- Develop and maintain documentation for maps, graphics, and content standards, product templates, and training materials.
- Produce transit-branded wayfinding maps and signage using Adobe Illustrator/InDesign and ArcGIS, and review maps produced by others, ensuring accuracy and adherence to strict graphic and content standards.
- Review and coordinate production of maps produced by consultants, outside agencies, or other DOT units and program partners.
- Coordinate printing, deliveries, installation, and inspections of wayfinding products, as needed.
- Assist with the design process for new and other wayfinding map products, as well as changes to existing map products and structures.
- Develop and maintain a tracking system for new signage at bus islands compatible with existing tracking systems, in coordination with Furniture and Operations Data Managers and Data Coordinators.
- Perform data entry and other database management tasks as needed for program maintenance.
- Coordinate with business improvement districts, sibling agencies, cultural institutions, elected officials, Community Boards, conservancies, and other community groups to update map content.
- Perform additional tasks related to the assigned role as needs arise.
Benefits
- Pursuant to the Remote Work Pilot Program agreed to between the City and DC37, this position may be eligible for remote work up to 2 days per week.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
