Bulk Warehouse Coordinator

Outpost Natural Foods•Milwaukee, WI

About The Position

The Bulk Warehouse Coordinator maintains the operations and service of Outpost’s bulk distribution hub and works to provide a high level of service to internal and external customers. The coordinator supervises and motivates bulk hub staff, supports a clean and efficient department, and upholds department standards, company values, policies, and the union contract. The role includes preparing bulk products for sale, assembling fulfillment orders, managing inventory and product information, maintaining transfer and packaging systems, and ensuring safe and orderly storage areas. The coordinator also orders and receives products, checks deliveries and invoices, maintains product rotation and inventory controls, and works with suppliers and the Assistant Manager on product and operational issues. The coordinator assigns and schedules staff, arranges shift coverage, supports hiring and training, establishes performance expectations, and participates in evaluations and corrective action in coordination with the Assistant Manager. The job involves regular work near moving mechanical equipment and at heights, exposure to moderate or loud noise, and physical activities including standing, walking, bending, ladder climbing, handling sharp instruments, and lifting up to 80 pounds.

Requirements

Outstanding customer service skills.
Experience with stocking, ordering, and receiving in a retail setting.
Supervisory experience.
Proficiency in Microsoft Excel and Word.
Ability to delegate work, train, manage, and motivate staff.
Attention to detail and good organizational skills.
Ability to manage multiple demands and work under time pressure while meeting deadlines.
Willingness to learn, remain open to new responsibilities, and follow through on commitments.
Ability to remain objective, neutral, and calm under pressure.
Effective communication skills in English; ability to read and comprehend instructions.
Ability to follow systems, procedures, and policies.
Ability to work efficiently in a fast-paced environment.
Ability to stand, walk, bend, sit, reach, and handle or feel items using hands or fingers.
Vision ability including close vision, distance vision, depth perception, and focus adjustment.
Ability to climb up and down ladders and regularly use sharp cutting instruments.
Ability to lift up to 80 pounds.

Nice To Haves

Bulk product knowledge and a basic understanding of the natural foods industry.
Bulk Hub experience at Outpost Natural Foods.

Responsibilities

Provide efficient, informative, friendly, and respectful customer service in accordance with established standards.
Model supportive and participatory leadership, promote team building, motivate staff, and communicate clearly and respectfully.
Uphold Outpost’s values, union contract, employee handbook, policies, and procedures in interactions and decisions.
Use interest-based problem solving to resolve issues.
Pre-pack bulk items, bag and label products for sale, and pull and assemble fulfillment orders.
Manage bulk food inventory and work to ensure 95% of ordered products are delivered.
Oversee, troubleshoot, and maintain bulk product transfer and packaging systems.
Record damaged products, credits, and returns properly.
Keep aisles, back stock, and storage areas clean, neat, and free of debris.
Develop bulk-bin label information using available templates and maintain the bulk product nutrition, allergen, and country-of-origin database.
Uphold department safety guidelines and advise the Assistant Manager about equipment or replacement needs.
Attend department meetings as scheduled.
Stay informed about carried products and new industry products; evaluate suppliers and investigate and recommend new product sources.
Follow product and pricing policies for new product approval and deletion of slow-selling products; use controlled forward buying when applicable.
Order from vendors to maintain department par levels.
Receive and process deliveries, check product condition and invoice accuracy, ensure product rotation and timely stocking, and handle products safely.
Assist with product returns and supplier credits; report product or supplier problems to the Assistant Manager.
Recommend product-line changes, reductions, eliminations, and sales items in response to brand and market trends.
Assist with inventory control by recording losses and markdowns, maintaining invoices for accuracy and price changes, and assisting with inventories.
Assign daily tasks to bulk hub staff and develop and uphold staff performance standards with the Assistant Manager.
Schedule staff within the weekly labor budget, arrange coverage for vacant shifts, and fill in as needed.
Work with the Assistant Manager to hire qualified staff according to established policies.
Ensure staff training and complete training checklists for new department staff.
Motivate staff and provide the tools and materials needed for high-quality, efficient performance.
Provide timely and thorough performance evaluations in coordination with the Assistant Manager.
Recommend corrective counseling or disciplinary action to the Assistant Manager as needed and in accordance with personnel policies.
Ensure department meetings are conducted to maintain effective communication.
Keep the store orderly and clean, maintain a positive attitude, and perform other duties assigned by the Assistant Manager.