Bulk Warehouse Coordinator

Outpost Natural Foods•Milwaukee, WI

2d•$17 - $17

About The Position

The Bulk Warehouse Coordinator ensures a high level of service for Outpost’s internal and external customers while maintaining the operations and service of bulk distribution. The role supervises and motivates bulk hub staff to uphold department standards and helps keep the department well maintained, clean, and efficient. The position is full-time, hourly, union, and reports to the Bulk Hub Supervisor. The coordinator oversees bulk department operations, including preparing and labeling bulk products, assembling fulfillment orders, managing inventory, maintaining product information, and ensuring the safe and timely handling of products. The role also handles ordering and receiving, supplier and product evaluation, inventory control, and staff scheduling, training, and performance support. The coordinator provides respectful customer service, follows cooperative policies and procedures, and performs additional duties as assigned. Work takes place near moving mechanical parts and at high precarious locations such as ladders. The environment may have moderate or loud noise from computers, paging, telephones, voices, and machinery. Physical activities include standing, walking, bending, sitting, reaching, handling objects, climbing ladders, using sharp cutting instruments, and lifting up to 80 pounds.

Requirements

Outstanding customer service skills.
Bulk product knowledge and a basic understanding of the natural foods industry.
Experience with stocking, ordering, and receiving in a retail setting.
Supervisory experience.
Proficiency in Microsoft Excel and Word.
Ability to delegate work, train, manage, and motivate staff.
Attention to detail and good organizational skills.
Ability to handle multiple demands, work under time pressure, and meet deadlines.
Willingness to learn, remain open, and take on new responsibilities.
Ability to demonstrate objectivity, neutrality, and calmness under pressure.
Effective communication skills in English.
Ability to read and comprehend instructions.
Ability to follow systems, procedures, and policies and to follow through on commitments.
Ability to work efficiently in a fast-paced environment.
Ability to stand, walk, bend, sit, reach, and handle or feel objects with hands or fingers.
Vision abilities including close vision, distance vision, depth perception, and the ability to adjust focus.
Ability to climb up and down ladders, regularly use sharp cutting instruments, and lift up to 80 pounds.

Nice To Haves

Bulk Hub experience at Outpost Natural Foods preferred.

Responsibilities

Treat customers and coworkers fairly, consistently, and respectfully, and ensure efficient, informative, and friendly customer service.
Model supportive and participatory leadership, promote teamwork, motivate staff, and communicate clearly and respectfully.
Follow the union contract, employee handbook, cooperative values, and established problem-solving methods.
Pre-pack bulk products, bag and label products for sale, and pull and assemble fulfillment orders.
Manage bulk inventory and ensure 95% of products ordered are delivered.
Oversee, troubleshoot, and maintain bulk product transfer and packaging systems.
Record damaged products, credits, and returns; maintain clean, orderly aisles, back stock, and storage areas.
Prepare bulk bin label information and maintain nutrition, allergen, and country-of-origin databases.
Uphold department safety guidelines and advise the Assistant Manager of equipment or replacement needs.
Attend department meetings as scheduled.
Stay current on products and industry developments; evaluate suppliers and investigate or recommend new product sources.
Follow product and pricing policies for product approvals and deletion of slow-selling products; use controlled forward buying when applicable.
Order from vendors to maintain department par levels.
Receive and process deliveries, check product condition and invoice accuracy, rotate products, and ensure timely stocking and safe handling.
Assist with product returns and supplier credits, report product or supplier problems, and recommend product line changes based on brand and market trends.
Assist with inventory control, including recording losses, marking down products, checking invoices and price changes, and conducting inventories.
Assign daily tasks, develop and uphold staff performance standards with the Assistant Manager, and schedule staff within the weekly labor budget.
Arrange coverage for vacant shifts and fill in as needed.
Work with the Assistant Manager to hire qualified staff and train department employees, including completing training checklists for new staff.
Provide staff with tools and materials, motivate them, and provide timely performance evaluations in coordination with the Assistant Manager.
Recommend corrective counseling or disciplinary action as needed, following personnel policies.
Ensure department meetings support effective communication with staff.
Follow cooperative policies and procedures, keep the store orderly and clean, maintain a positive attitude, and perform other duties assigned by the Assistant Manager.