Bulk Gas Technical Service Manager

Airgas•Ramsey, MN

1d•Onsite

About The Position

The Bulk Gas Technical Service Manager manages the overall operation of the Bulk Installation and Technical Services Department, including equipment and services supporting regional bulk, Microbulk, and FLOXAL business, including medical applications. The role ensures excellent customer service and quality workmanship while managing department budgets, costs, staffing, and manpower. The manager oversees safety and training programs, sets and monitors department performance goals, and ensures timely, cost-effective installation and reliable operation of customer station systems. This includes technical service programs for Microbulk, bulk, and FLOXAL onsite-generation systems at customer sites and Airgas locations, as well as preventative maintenance for FLOXAL systems. The role also oversees company initiatives, vendor contracts, compliance documentation and training, inventoried assets, and staff training and adherence to company operating processes. The manager serves as the primary contact for Bulk Specialists on customer-site service issues and may take on additional duties and projects.

Requirements

Minimum of 5 years of industrial operations management-related experience.
Bachelor’s degree in Engineering, Chemistry, or a science-related field strongly preferred; in lieu of a degree, up to four additional years of management or operations experience may be considered.
Working knowledge of Google Suite applications and Microsoft Office, including Word and Excel.
Strong analytical skills and ability to use metrics and related tools to improve production efficiency and effectiveness.
Mechanical aptitude.
Excellent oral and written communication skills, including clear communication, effective listening, and encouraging open expression of ideas.
Ability to work with people with varied personalities and backgrounds.
Ability to develop, read, and comprehend complex schematics.
Ability to work a flexible schedule to meet management requirements and customer expectations.
Demonstrated math skills, including arithmetic with whole numbers, fractions, and decimals, and ability to compute rates, ratios, and percentages.
Self-starter who is self-motivated, well organized, able to work independently, and able to meet deadlines under some pressure.
Detail-oriented, with the ability to complete handwritten compliance documentation neatly and accurately.
Demonstrated dedication to product quality and customer satisfaction.
Ability to safely drive a forklift.
Routinely lift, push, and/or pull 25 to 75 pounds; occasionally lift and/or move up to 60 pounds and move up to 125 pounds with material-handling equipment.
Regional travel up to 20% of work time, occasionally requiring overnight travel.
Current driver’s license and minimum liability insurance as required by the vehicle’s state of registration.

Nice To Haves

Prior industry experience in gas, compressed or welding gases, or a related industrial setting, and/or prior bulk maintenance and installation experience.
Prior experience using SAP.

Responsibilities

Manage the overall operation of the Bulk Installation and Technical Services Department, including equipment and services supporting regional bulk, Microbulk, and FLOXAL business.
Manage department budgets, costs, staffing, and manpower.
Manage department safety and training programs to prevent accidents and injuries.
Set department performance goals and monitor and report quarterly on progress.
Provide timely and cost-effective installation of bulk liquid customer installations.
Be accountable for performance and reliability of customer station systems.
Ensure adequate technical service programs for Microbulk, bulk, and FLOXAL onsite-generation systems at customer sites and Airgas locations.
Manage preventative maintenance for FLOXAL onsite-generation systems to support reliable operation and maximize uptime.
Oversee company-directed initiatives and ensure timely completion.
Manage vendor contracts for equipment and services, including tanks, vaporizers, mixers, cranes, portable rentals, outsourced installation, and removal services.
Monitor FDA files and related compliance matters, including department training documentation.
Serve as the primary contact for Bulk Specialists regarding service issues at customer sites.
Manage and train staff to support department operations and compliance with company Standard Operating Processes, including the Bulk Installation Manual.
Monitor the use of inventoried assets.
Complete additional duties and projects as assigned.