Building Supervisor Membership

YMCA of the Suncoast • Palm Harbor, FL

3d • Onsite

About The Position

The Building Supervisor is responsible for the general safety and security of the building. Duties include responding appropriately to lightning notices, serving as the point person for incidents such as altercations, first-line complaints, and emergencies, conducting frequent building walkthroughs with attention to SMART and safety, and completing facility closing reports.

Upon hire, qualified candidates complete an internal training program within the first 60 days, with an opportunity for possible promotion to Membership Specialist. The role also involves member-service responsibilities: welcoming members, guests, and program participants; responding to questions and requests related to memberships and transactions; contributing to membership sales through tours and information about programs and events; and cultivating relationships with members and prospective members. Under the direction of the Membership Director/Coordinator, the trainee works toward meeting the requirements of the Member Specialist I position within 60 days of hire. Responsibilities include membership and program receipting, tours and follow-up, responding to phone inquiries, supporting relationship-building activities, and other assigned tasks.

Requirements

• Must be at least 17 years of age.
• High school graduate or equivalent required.
• At least one year of previous customer service experience required.
• Excellent communication and interpersonal skills.
• Personal computer and data-entry knowledge.
• Type at least 30 words per minute and be proficient in Microsoft Office.
• Organizational skills and a positive attitude.
• Ability to lift and carry up to 30 pounds in the form of boxes of supplies.
• Ability to stand and/or sit for extended periods while using manual dexterity to work accurately on a phone, computer, and other equipment.
• Ability to receive and follow detailed instructions.
• Ability to remain professional when dealing with members, customers, and coworkers.
• Auditory, visual, and verbal abilities to communicate by phone and in person and operate standard office equipment.
• Complete the required internal training and work toward meeting the Member Specialist I criteria within 60 days of hire.

Nice To Haves

• College degree with an emphasis in Marketing or Communications.
• Broad overview of the YMCA as a local, national, and international movement.
• CPR, AED, and First Aid certification.
• Completion upon hire of Intro to Y’s Cause & Culture, Ys Way to Service & Engagement, and I Hear You: Service with CARE trainings.
• Working toward the Member Specialist I criteria, including Foundations of Listen First with Listen First Skills Assessment, Get SMART, Three Keys to Successful Family Engagement, Living our Cause for Frontline Leaders, Cause Driven Tour Workshop with Post Workshop Evaluation, and Active.net Skills Assessment.

Responsibilities

• Maintain the general safety and security of the building.
• Respond appropriately to lightning notices and serve as the point person for altercations, first-line complaints, and emergency situations.
• Conduct frequent building walkthroughs with attention to SMART and safety, and complete facility closing reports.
• Complete all requirements of the Member Specialist I position within 60 days of hire.
• Create a warm and welcoming environment and build relationships with members and prospective members.
• Educate members and prospective members about YMCA services and connect them with the YMCA.
• Introduce yourself to members, learn their names, encourage members to get to know one another, introduce people with similar interests, and thank members for allowing the YMCA to serve them.
• Assist members and prospective members at the welcome desk.
• Receipt new memberships and enter financial and payment information into Active.
• Create photo ID cards for YMCA facility members.
• Conduct facility tours to assess members’ needs and complete required tour follow-up.
• Assist with wellness center orientation reservations.
• Handle phone inquiries about membership and program information.
• Enter program registrations into Active through receipting and assist with program questions and inquiries.
• File required paperwork and perform clerical duties.
• Help develop and participate in member appreciation and retention activities.
• Assist with the annual membership data audit.
• Report suspicious activity that may lead to child abuse or violate the code of conduct.
• Keep supplies organized, maintain and clean the facility, and care for equipment.
• Perform other tasks as assigned.

Benefits

• Opportunity for possible promotion to Membership Specialist, a role with a higher rate of pay and expanded responsibility.
• Opportunity to increase the rate to $16.30 per hour upon completion of required training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED