Building Automation Service Specialist

Siemens•Baltimore, MD

2d•$64,643 - $110,817•Onsite

About The Position

The Building Automation Service Specialist performs assigned service work on building automation systems, including service agreement maintenance, projects, and on-call time-and-material service. The role serves customers throughout the greater Baltimore, Maryland area and involves regular customer interaction to support energy savings, system performance, and sustainable building operations. The specialist responds to emergency service calls during regularly scheduled hours and after hours as needed, and may work remotely using Siemens technology and devices. The specialist executes digitalization and standard service operations strategies; performs preventive maintenance, diagnostics, repairs, system checkout, and project startup; documents services and maintains preventive maintenance schedules; and provides customer guidance and training. The role collaborates with internal service teams and may coordinate with contractors, identify discrepancies and upgrade opportunities, quote deficiency repairs, and support system turnover. Rotational on-call work, overtime, and minimal overnight travel may be required. The position is full-time and permanent, with office/site work in the Baltimore area.

Requirements

At least 3 years of experience performing preventive maintenance and diagnostics of building automation systems.
On-the-job experience with open protocols such as BACnet and Modbus, TCP/IP Ethernet, and networking.
On-the-job experience with engineering concepts, programming, job startup and checkout, and troubleshooting.
Ability and willingness to work in varied conditions and locations, including climbing ladders, scaffolds, and high-lift equipment and working in ducts, crawl spaces, roofs, basements, and above ceilings.
Ability to use hand tools, a laptop, email, a smartphone, and a tablet, and to carry and move equipment and tools weighing up to 75 pounds unassisted.
Experience with Microsoft Office, including Word, Excel, and Outlook.
Ability and willingness to work overtime and on-call as needed.
Verbal and written communication skills in English.
At least 18 years of age and a valid driver's license with limited violations; must meet eligibility requirements for Siemens' fleet vehicle program.
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

Nice To Haves

High school diploma or state-recognized GED.
Specialized skill training or certification.
At least 1 year of experience installing and servicing electronic control or HVAC equipment.
Demonstrated knowledge of building automation systems, PLCs, HVAC, electrical concepts, and building operations.
Engineering and programming background in PLC or BMS.

Responsibilities

Execute digitalization and standard service operations strategies.
Work with internal service team members, including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel.
Follow Siemens and customer safety requirements, complete assigned training, and comply with mandatory policies, procedures, and standards.
Coordinate with contractors on job sites as needed and maintain tools and test equipment.
Participate in rotational on-call support; respond to assigned emergency and on-site service calls during and outside regular hours, and perform repairs on automation systems.
Complete service ticket documentation, maintain preventive maintenance schedules, and generate accurate service reports using Siemens tools.
Provide instructions to customer personnel on proper system operation and assist with training.
Identify and report system discrepancies, suggest system upgrades, and assist with pricing repairs and upgrades to existing agreements.
Perform system checkout and startup on projects and participate in final site walks and system-to-service turnover.
Build working relationships with internal and external customers, identify their needs, and resolve issues.
Work overtime as needed, including extended hours to meet commitments.
Use Siemens technology and devices, work remotely, identify and quote deficiency repairs, and manage deadlines.
Perform other duties as assigned.