Lead Building Automation Service Specialist

Siemens•Chantilly, VA

4d•$81,852 - $140,318•Onsite

About The Position

Siemens is a global technology company focused on industry, infrastructure, transport, and healthcare. Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives. The Lead Service Specialist performs assigned tasks on building automation systems, including service agreement maintenance, projects, and on-call (time and material) service. This role responds to emergency service calls during and after regularly scheduled hours. As the face of Siemens, the Lead Service Specialist's expertise and customer interaction help clients save energy and money, contributing to a more sustainable future.

Requirements

5+ years of experience performing preventive maintenance and diagnostics of building automation systems
Demonstrated on-the-job experience with Open protocols such as BACnet, Modbus, and TCP/IP Ethernet and networking
Demonstrated on-the-job experience with Engineering concepts, programming, job start-up and checkout, and troubleshooting
Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions
Must be able to use hand tools, laptop, email, smartphone, and tablet as well as carrying and moving equipment and tools weighing up to 75 pounds unassisted
Experience with Microsoft Office (Word, Excel, and Outlook)
Must be able and willing to work overtime and on-call as needed
Verbal and written communication skills in English
Must be 18 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Nice To Haves

High school diploma or state-recognized GED
Specialized skill training/certification
Experience installing and servicing electronic control or HVAC equipment; 1+ years
Demonstrated use of building automation systems, PLCs, HVAC, electrical concepts, and building operations
Engineering and programming (PLC or BMS) background

Responsibilities

Execute digitalization and standard service operations strategies
Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
Follow safety requirements as outlined by Siemens and customers
Successfully complete assigned training as outlined in the training path
Follow mandatory policies, procedures, and standards
Develop relationships at all levels within the customer’s organization and exhibit strong customer service skills
Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
Coordinate with contractors on job sites and maintains tools and test equipment
Respond to service calls (emergency and on-site). Perform repairs as directed on all automation system types and complete service ticket documentation per the policy
Follow and maintain preventive maintenance schedules and maintain complete and accurate documentation of services performed and generate reports within Siemens tools
Provide instructions to customer personnel regarding proper system operations and assist with training
Identify and report system discrepancies, suggest system upgrade opportunities, and may assist in pricing of repairs and upgrades to existing agreement
Perform system checkout and startup on projects, participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs
Lead and mentor other Service Technicians and identify quote deficiency repairs
Develop strong working relationships with internal and external customers, identify needs, and resolve issues, and use Siemens technology and devices
Work overtime when needed (Compressed schedule performance can be a factor and will require extended hours to meet commitments)
Work rotational On-Call and/or Minimal Overnight Travel
Have the ability to work remotely, manage time effectively and meet established deadlines and to work in a team environment providing dedicated support to our customers