Building Automation Service Specialist

Siemens•Salt Lake City, UT

4d•$27 - $47•Onsite

About The Position

Siemens is seeking a Building Automation Service Specialist to support their Sandy, UT branch, serving the greater Salt Lake City, UT area. This role focuses on performing assigned tasks on building automation systems, including service agreement maintenance, projects, and on-call service. The Service Specialist acts as the face of Siemens, interacting with customers to help them save energy and money and contribute to a sustainable future. The role involves executing digitalization and service operations strategies, collaborating with internal teams, adhering to safety and company policies, and supporting after-hours emergency calls. Responsibilities include performing repairs on automation systems, completing service ticket documentation, maintaining preventive maintenance schedules, generating reports, providing system operation instructions to customers, identifying system discrepancies, suggesting upgrades, and participating in project completion walk-throughs. The role also emphasizes developing strong customer relationships, resolving issues, and working overtime as needed, potentially with a compressed schedule. Rotational on-call duty and minimal overnight travel may be required. The specialist will utilize Siemens technology, work remotely at times, identify and quote deficiency repairs, and manage deadlines.

Requirements

1+ years of experience performing preventive maintenance and diagnostics of building automation systems to qualify for the level II position, or 3+ years of experience to qualify for a senior level position
Demonstrated on-the-job experience with: Open protocols such as BACnet, Modbus, and TCP/IP Ethernet and networking
Demonstrated on-the-job experience with: Engineering concepts, programming, job start-up and checkout, and troubleshooting
Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions
Must be able to use hand tools, laptop, email, smartphone, and tablet as well as able to carry and move equipment and tools weighing up to 75 pounds unassisted
Experience with Microsoft Office (Word, Excel, and Outlook)
Must be able and willing to work overtime and on-call as needed
Verbal and written communication skills in English
Must be 18 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Nice To Haves

High school diploma or state-recognized GED
Tridium Niagara N4, or similar block programming, experience strongly preferred
3+ years of experience installing and programming DDC controls
Specialized skill training/certification
Demonstrated knowledge of building automation systems, PLCs, HVAC, electrical concepts, and building operations
Engineering and programming (PLC or BMS) background

Responsibilities

Execute digitalization and standard service operations strategies
Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
Follow safety requirements as outlined by Siemens and customers and successfully complete assigned training as outlined in the training path
Follow mandatory policies, procedures, and standards, may coordinate with contractors on job sites, maintain tools and test equipment
Support after hours during on-call rotation, respond to service calls (emergency and on-site) as assigned. Perform repairs as directed on all automation system types
Responsible for completing service ticket documentation per the policy, follow and maintain preventive maintenance schedules
Maintain complete and accurate documentation of services performed and generate reports within Siemens tools
Provide instructions to customer personnel regarding proper system operations and assist with training
Identify and report system discrepancies, suggest system upgrade opportunities, and may assist in pricing of repairs and upgrades to existing agreement and perform system checkout and startup on projects
Participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs perform other duties as assigned
Develop strong working relationships with internal and external customers, identify needs, and resolve issues
Work Overtime as needed (Compressed schedule performance can be a factor and will require extended hours to meet commitments)
Work Rotational On-Call and/or Minimal Overnight Travel
Use Siemens technology and devices, work remotely, identify and quote deficiency repairs and manage deadlines