Building Automation Service Specialist

Siemens•Austin, TX

1d•$55,745 - $95,563•Onsite

About The Position

The Building Automation Service Specialist supports Siemens’ Austin, Texas branch and customers throughout the greater Austin area. The role performs assigned service tasks on building automation systems, including service agreement maintenance, projects, and on-call time-and-material service. It responds to emergency service calls during scheduled hours and after hours as needed. The Specialist represents Siemens in regular customer interactions, helping customers save energy and money and supporting more sustainable operations. The position executes digitalization and standard service operations strategies and collaborates with internal service teams, including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel. It follows Siemens and customer safety requirements, completes assigned training, maintains tools and test equipment, and may coordinate with contractors at job sites. The Specialist performs repairs on automation systems, maintains preventive maintenance schedules, documents services and tickets, and generates reports using Siemens tools. It also guides and trains customer personnel, identifies system discrepancies and upgrade opportunities, may assist with pricing repairs and upgrades, and performs system checkout and startup on projects. The role includes rotational on-call work, overtime when needed, and minimal overnight travel. It may involve extended hours to meet commitments and participation in job-site final walks or system-to-service turnover. Siemens lists the position as full-time, permanent, and office/site only.

Requirements

At least 1 year of experience servicing electronic control or HVAC equipment.
Electro-mechanical experience, gained either through a previous role or education, and user PC/software skills.
Ability and willingness to work in varied circumstances, including on ladders, scaffolds, and high-lift equipment, and in ducts, crawl spaces, roofs, basements, above ceilings, and other conditions.
Ability and willingness to use hand tools, a laptop, email, a smartphone, and a tablet, and to carry and move equipment and tools weighing up to 75 pounds unassisted.
Experience with Microsoft Office, including Word, Excel, and Outlook.
Ability and willingness to work overtime when needed.
At least 18 years of age and a valid driver's license with limited violations; must meet eligibility requirements for Siemens’ fleet vehicle program.
Legal authorization to work in the United States continually and permanently without company sponsorship.

Nice To Haves

High school diploma or state-recognized GED.
Specialized skill training or certification.
At least 1 year of experience installing and servicing electronic control or HVAC equipment.
Knowledge of building automation systems, PLCs, HVAC, electrical concepts, and building operations.
Engineering and programming background in PLC or BMS.
Knowledge of building system communication protocols, including BACnet, Modbus, and TCP/IP.

Responsibilities

Execute digitalization and standard service operations strategies.
Work with internal service team members, including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel.
Follow Siemens and customer safety requirements and complete assigned training.
Follow mandatory policies, procedures, and standards; coordinate with contractors on job sites when needed; and maintain tools and test equipment.
Provide after-hours support during the on-call rotation and respond to assigned emergency and on-site service calls.
Perform directed repairs on all types of automation systems.
Complete service ticket documentation and maintain preventive maintenance schedules.
Maintain accurate service documentation and generate reports using Siemens tools.
Instruct customer personnel on proper system operations and assist with training.
Identify and report system discrepancies, suggest system upgrade opportunities, and assist with pricing repairs and upgrades when needed.
Perform system checkout and startup on projects.
Work overtime when needed, including extended hours to meet commitments.
Participate in rotational on-call work and minimal overnight travel.
Participate in job-site final walks or final completion for systems-to-service turnover on assigned jobs.
Perform other duties as assigned.