Builders Direct Desk Agent

WM • Tempe, AZ

2d

About The Position

The Builder's Direct Desk Agent provides customer service for the construction department, serving as a point of contact for customers and a liaison between customers and operations. The position manages inbound calls, sells to small contractors, handles contractor service needs, and supports outside sales representatives.

The role works with customers and internal teams to understand and resolve customer needs, issues, and requests, including escalated or complex service issues. It also coordinates follow-up on sales leads, set-ups, missed pick-ups, and other customer-related matters, and provides customers with information about service options, charges, and billing.

Requirements

• High school diploma or G.E.D. (accredited).
• Two years of customer service experience in addition to the education requirement.

Responsibilities

• Field incoming calls for the construction department.
• Act as the lead contact and liaison for construction customers and operations.
• Understand customers’ needs, issues, and requests.
• Maintain customer satisfaction by coordinating with customers, operations, sales, and set-up departments to resolve issues, including escalated and complex customer service issues.
• Coordinate with sales and operations to follow up on sales leads, set-ups, missed pick-ups, and other customer-related issues.
• Make outbound calls to resolve issues, ensure customer satisfaction, and build loyalty.
• Provide customers with information and education about service options, charges, and billing questions.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Stock purchase plan
• Company matching on a 401(k)
• Paid vacation
• Paid holidays
• Personal days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED