Builders Direct Desk Agent

Waste Management, Inc. (WM) • Tempe, AZ

3d

About The Position

The Builder's Direct Desk Agent provides customer service for the construction department, serving as a point of contact for customers and liaison between customers and operations. The role manages inbound calls, sells to small contractors, handles contractor service needs, and supports outside sales representatives. The position primarily operates in a professional office environment and routinely uses standard office equipment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Requirements

• High school diploma or G.E.D. (accredited).
• Two years of customer service experience in addition to the education requirement.

Responsibilities

• Field incoming calls for the construction department.
• Act as the lead contact and liaison for construction customers and operations.
• Understand customers’ needs, issues, and requests.
• Maintain customer satisfaction by working with customers, operations, sales, and set-up departments to resolve issues, including escalated and complex service issues.
• Communicate and coordinate with sales and operations to ensure follow-up on sales leads, set-ups, missed pick-ups, and other customer-related issues.
• Initiate outbound calls to resolve issues, ensure customer satisfaction, and build customer loyalty.
• Provide customers with information and education about service options, charges, and billing questions.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, life insurance, and short-term disability coverage for eligible employees.
• Stock purchase plan.
• Company matching on a 401(k).
• Paid vacation, holidays, and personal days.
• Benefits may vary by site.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED