WCR Buffet Server
About The Position
The Buffet Server will provide exceptional guest service in the Buffet restaurant at We Ko Pa Casino Resort. The Buffet Server is responsible for taking drink orders and providing efficient table maintenance in The Buffet area. They will follow all guest service requirements provided in the We Ko Pa Way service guide and departmental training and adhere to a 4-diamond service level. Will perform like duties in all casino and resort outlets as designated by by business demands. Must be able to work nights, weekends, holidays and events needed by business demands. Will maintain the highest level of service standards at all times to provide the best dining experience in the area. Our team will demonstrate and promote our We-Ko-Pa-Way Service Culture at all times.
Requirements
- One year as a quick service restaurant or sit down a la carte restaurant food server.
- Self-motivated with attention to detail
- Strong analytical skills
- Must have the ability to memorize menu and upsell menu items
- Must be able to work on InfoGenesis point of sale systems.
- Must be able to pass a math test to ensure accurate cash handling transactions
- Must have a valid food handlers’ certification
- Must complete Title IV certification
- Must complete and maintain a DRAM or similar alcohol awareness certification
Nice To Haves
- 4 diamond resort or casino experience preferred.
Responsibilities
- Provides exceptional guest service to both external and internal guests by maintaining and exhibiting the Casino Resort We-Ko-Pa Way Service Standards
- Accountable to all standards set forth in the We-Ko-Pa Way Casino Resort service guide.
- The Buffet Server will provide exceptional service in the restaurant at all times
- They will execute and provide drink service and table maintenance in an efficient and friendly fashion
- The Buffet server will assist overall operations for both the bingo snack bar and casino quick-serve restaurants as required by business demands.
- Under the direction of the Buffet Supervisor will work together with the team to ensure a clean work environment with emphasis on 100% compliance of all health and safety standards.
- Strives for guest satisfaction through positive interactions, accuracy of orders and timeliness of service.
- Fills in as needed to provide outstanding service in the restaurant or other areas necessary.
- Will be responsible to complete all required departmental training
- Will work daily to assist with keeping proper stock and inventory of all service station needs and main buffet items.
- Will perform daily opening and closing side work as required by management.
- Addresses any and all food, beverage or service related guest issues and utilizes creativity and resources available to maintain optimum satisfaction. Involves a supervisor or manager when issues arrive that are unable to be solved.
- Works in the restaurant 90% of the time with a “hands-on” mentality for guest service.
- Must be knowledgeable of all health department standards.
- Must receive and have a current Food Handlers Card at all times.
- Must complete the Management Title IV training through Human Resources
- Must complete and maintain DRAM certification or similar certification for alcohol service.
- Assists in banquet and catering events for the department including off site events when we required.
- Performs other related duties as required by department
- Must be able to lift in excess to 50 pounds and push or pull 100.
- Must be able to obtain and maintain State/Tribal License (including extensive background check).
- Must pass pre-employment drug test.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
