Buffet Attendant

Hornblower Group Inc.•Boston, MA

4d•Onsite

About The Position

The Buffet Attendant provides friendly, efficient service by maintaining and replenishing buffet areas, transporting food from the galley to the appropriate service areas, and assisting with routine cleaning of the galley and buffet areas. The role also supports plated meal service, food presentation, safe food handling, and hospitality for guests and coworkers. The position is performed primarily aboard a Coast Guard-inspected passenger vessel. Duties take place across dining, service, storage, galley-adjacent, and administrative areas, with regular movement between decks. The attendant must be able to work safely while the vessel is docked or underway and in varying weather and sea conditions. Vessel-specific safety and emergency training must be completed.

Requirements

Strong customer service, organization, and interpersonal skills.
Maintain a high level of organization, attention to detail, and ability to meet deadlines.
Ability to handle multiple tasks or projects at one time.
Ability to establish and maintain effective working relationships.
Ability to listen effectively, assess situations, determine relevant issues, and suggest solutions.
Working knowledge of computer skills, including proficiency with Microsoft Office Suites.
Ability to effectively understand and convey written and verbal information to coworkers and guests.
Must meet minimum state age requirements.
Ability to lift and move heavy items such as cases of provisions and large containers of prepared foods.
Ability to stand and walk for extended periods and work for extended periods without sitting.
Ability to work onboard a moving vessel in varying weather and sea conditions, maintaining balance and stability while underway.
Ability to navigate stairs, ladders, narrow passageways, and confined spaces onboard vessels.
Ability to lift, carry, push, and pull supplies, equipment, and inventory weighing up to 40 pounds independently.
Ability to bend, stoop, kneel, crouch, reach overhead, and perform repetitive motions.
Ability to respond quickly and effectively during normal operations, guest service situations, and emergency procedures.
Ability to work safely in a fast-paced environment with moving equipment, wet surfaces, temperature variations, and moderate noise.
Ability to visually inspect service areas, food presentation, cleanliness, and safety conditions.
Ability to communicate effectively with guests, crew members, and management in person and via radio or other communication devices.
Availability to work nights, weekends, major holidays, evenings, and extended shifts as operational needs require.

Nice To Haves

At least one year of previous kitchen experience is preferred.
High school diploma or equivalent is preferred.

Responsibilities

Maintain and replenish buffet areas.
Run food from the galley to appropriate buffet areas.
Inspect food preparation, buffet, and service areas to ensure safe and sanitary food-handling practices.
Receive and organize hot-line food orders; portion, arrange, and garnish food for service.
Carry trays of food to appropriate locations during plated meal service.
Read and understand the ticketing system to deliver trays to the proper locations.
Assist with routine galley cleaning, including daily cleaning of equipment and implements, sanitizing food preparation surfaces, and mopping floors.
Provide exceptional hospitality to coworkers and guests.
Maintain uniform and personal grooming in compliance with appearance standards.
Perform additional job duties as assigned.
Successfully complete vessel-specific safety and emergency training.