Buffet Attendant

Hornblower•Boston, MA

2d•Onsite

About The Position

The Buffet Attendant provides friendly and efficient buffet maintenance and replenishment, runs food from the galley to appropriate service areas, and assists with routine cleaning of the galley and buffet areas. The role also supports plated meal service by organizing and preparing food orders, carrying trays, and using the ticketing system to deliver food to the correct locations. The attendant provides hospitality to guests and coworkers and maintains appearance standards. The position is performed primarily onboard a Coast Guard-inspected passenger vessel, with duties across dining, service, storage, galley-adjacent, and administrative areas. It requires movement throughout multiple decks and the ability to work safely while the vessel is docked or underway, including in varying weather and sea conditions.

Requirements

Meet minimum state age requirements.
Be able to lift and move heavy items, including cases of provisions and large containers of prepared foods; the physical requirements specify lifting, carrying, pushing, and pulling up to 40 pounds independently.
Be able to work for extended periods without sitting and stand and walk frequently throughout a shift.
Be able to work onboard a moving vessel in varying weather and sea conditions while maintaining balance and stability.
Be able to navigate stairs, ladders, narrow passageways, and confined spaces onboard vessels.
Be able to bend, stoop, kneel, crouch, reach overhead, and perform repetitive motions as needed for food service and hospitality work.
Be able to respond quickly and effectively during normal operations, guest service situations, and emergency procedures.
Be able to work safely in a fast-paced environment with moving equipment, wet surfaces, temperature variations, and moderate noise levels.
Be able to visually inspect service areas, food presentation, cleanliness, and safety conditions.
Communicate effectively with guests, crew members, and management in person and via radio or other communication devices.
Successfully complete vessel-specific safety and emergency training.
Have strong customer service, organization, and interpersonal skills.
Maintain a high level of organization, attention to detail, and ability to meet deadlines.
Handle multiple tasks or projects at one time.
Establish and maintain effective working relationships as required by job responsibilities.
Listen effectively, assess situations, determine relevant issues, and suggest solutions.
Have working computer skills, including proficiency with Microsoft Office Suites.
Understand and convey written and verbal information effectively to coworkers and guests.
Be available to work nights, weekends, major holidays, and flexible schedules, including evenings and extended shifts as operational needs require.

Nice To Haves

At least one year of previous kitchen experience is preferred.
High school diploma or equivalent is preferred.

Responsibilities

Maintain and replenish buffets.
Run food from the galley to appropriate buffet areas.
Inspect food preparation, buffet, and service areas to ensure safe and sanitary food-handling practices.
Receive and organize hot-line food orders; portion, arrange, and garnish food for service.
Carry trays of food to appropriate locations during plated meal service.
Read and understand the ticketing system to deliver food trays to the proper location.
Assist with routine galley cleaning, including cleaning equipment and implements, sanitizing food preparation surfaces, and mopping floors.
Provide exceptional hospitality to coworkers and guests.
Maintain uniform and personal grooming in compliance with appearance standards.
Perform additional job duties as assigned.