Budtender PT

PharmaCann•New York, NY

2h•Onsite

About The Position

The Budtender creates a world-class customer experience for customers while promoting a positive, customer-service-oriented, compliant work environment. The role executes hospitality initiatives and supports the retail location’s operational objectives, visual standards, product presentation, and sales and marketing goals. The Budtender should be passionate about the role and willing to educate people about cannabis. Starting pay is $19 per hour. The position operates in a professional retail store environment and routinely uses standard office equipment such as computers, phones, and photocopiers. It may involve minimal travel, outdoor work, and work during inclement weather. Flexible availability is required, including weekends, evenings, nights, holidays, and overtime as needed.

Requirements

Be at least 21 years old, or meet the minimum age required by state regulations.
High school diploma or equivalent.
At least 2 years of customer service experience in a fast-paced retail environment.
Strong analytical skills for assessing data, facts, and figures.
Intermediate-level math skills.
Experience and demonstrated ability to manage a register accurately.
Exceptional customer service skills.
Strong attention to detail and ability to solve problems calmly, professionally, and courteously.
Strong computer-based skills.
Strong interpersonal and communication skills.
Business-minded, highly self-motivated, and ethical.
Successfully pass a post-offer pre-employment background check.
Flexible availability, including weekends, evenings, nights, holidays, and overtime as needed.
Ability to perform the essential duties satisfactorily.

Responsibilities

Meet and exceed personal sales volume and KPI goals.
Support company growth and adapt to changes in the retail model.
Contribute to the hospitality program as an authentic, confident self-leader.
Drive repeat business through local networking, customer data capture, patient confidence, and loyalty-building.
Maintain current knowledge of products, the cannabis industry, and applicable laws and regulations.
Answer customer questions and educate customers about products and their usage.
Deliver a high-quality customer experience through strong sales techniques and product knowledge.
Accurately use the company’s Point of Sale system and process register transactions with attention to detail.
Follow dispensary protocols, including safety protocols, and comply with security, safety, and legal requirements.
Maintain a clean and organized point-of-sale area.
Assist with other assigned operational duties, which may include call center, inventory, outreach, security, delivery acceptance, delivery, and visual merchandising.
Hold a current driver’s license and maintain a good driving record if required by the state or location.
Project a positive image of the organization to employees, customers, the industry, and the community.
Represent and support the company’s culture, values, purpose, goals, and objectives.