Budtender PT

PharmaCann•Ottawa, IL

About The Position

The Budtender creates a world-class customer experience and helps maintain a positive, customer-service-oriented, compliant work environment at a PharmaCann retail location. The position supports hospitality goals and operational objectives, follows company policies and procedures, and executes visual presentation standards to meet customer needs, product performance, and sales and marketing objectives. Budtenders are expected to be passionate about their role and help educate customers about cannabis. Pay starts at $18 per hour.

Requirements

Be at least 21 years of age, or meet the applicable state-regulatory minimum age.
High school diploma or equivalent.
At least 2 years of customer service experience in a fast-paced retail environment.
Strong analytical skills to assess data, facts, and figures.
Intermediate-level math skills.
Experience and demonstrated ability to manage a register accurately.
Exceptional customer service skills.
Strong attention to detail and ability to solve problems calmly, professionally, and courteously.
Strong computer-based skills.
Dynamic interpersonal and communication skills.
Business-minded personality.
Highly self-motivated and ethical.
Where state-specific requirements apply, a valid driver’s license and ability to pass a Motor Vehicle Record background check.
Ability to meet physical requirements, including standing, walking, bending, extended reaching, lifting up to 50 pounds, carrying product totes, pushing carts, and moving or adjusting process equipment.
Must remove jewelry and other potential contaminants, including false nails, nail polish, and false eyelashes, when working in processing or production areas.

Responsibilities

Meet and exceed personal sales volume and key performance indicator goals.
Help build the company and business while embracing change and the evolving retail model.
Contribute to the hospitality program as an authentic, confident self-leader.
Drive repeat business through local networking, customer data capture, patient confidence, and loyalty.
Maintain current knowledge of products, the cannabis industry, laws, and regulations.
Answer customer questions and provide product and usage information.
Deliver high customer experience standards through customer engagement, sales techniques, and product knowledge.
Accurately use PharmaCann’s Point of Sale system and process register transactions with attention to detail.
Follow dispensary protocols, including safety protocols, and comply with security, safety, and legal requirements.
Accommodate flexible scheduling, including weekends, evenings, and holidays.
Keep the point-of-sale area clean and organized.
Assist with other assigned duties and operational functions, including call center, inventory, outreach, security, delivery acceptance, delivery, and visual merchandising.
Where required by state or location, hold a current driver’s license and maintain a good driving record.
Project a positive image of the organization to employees, customers, the industry, and the community.
Embody PharmaCann’s culture, values, purpose, goals, and key objectives.