Budtender PT

PharmaCann • Arlington Heights, IL

2d

About The Position

The Budtender creates a world-class customer experience and promotes a positive, customer-service-oriented, compliant work environment. The role executes hospitality initiatives and supports the operational, sales, marketing, visual presentation, and compliance objectives of a PharmaCann retail location. The Budtender should be passionate about the role and willing to educate customers about cannabis.

The position is paid $18 per hour. It requires flexible scheduling, including weekends, evenings, and holidays, and may involve overtime according to business needs. Depending on state and location, the role may require a current driver’s license and a satisfactory motor vehicle record. The work may take place in varying temperature-controlled environments and may include additional operational duties such as call center support, inventory, outreach, security, delivery acceptance or delivery, and visual merchandising.

Requirements

• Must be at least 21 years old, or meet the applicable state age requirement.
• High school diploma required.
• At least 2 years of customer service experience in a fast-paced retail environment.
• Strong analytical skills for assessing data, facts, and figures.
• Intermediate-level math skills.
• Experience and demonstrated ability to manage a register accurately.
• Exceptional customer service skills.
• Strong attention to detail and ability to resolve problems calmly, professionally, and courteously.
• Strong computer-based skills.
• Strong interpersonal and communication skills.
• Business-minded, highly self-motivated, and ethical.
• Valid driver’s license and ability to pass a motor vehicle record background check where state-specific requirements apply.
• Must accommodate flexible scheduling, including weekends, evenings, and holidays.
• Must work overtime according to business needs.
• Must remove jewelry and other potential food contaminants, including false nails, nail polish, and false eyelashes, when working in processing or production areas.
• Ability to stand, walk, bend, work with hands and arms extended horizontally or overhead for long periods, and lift up to 50 pounds; lift and carry product totes; push carts; and move or adjust process equipment.

Responsibilities

• Meet and exceed personal sales volume and key performance indicator goals.
• Support company growth and adapt to changes in the retail model.
• Contribute to the hospitality program as an authentic, confident, self-directed team member.
• Encourage repeat business through local networking, customer data capture, patient confidence, and loyalty-building.
• Maintain current knowledge of products, the cannabis industry, laws, and regulations.
• Answer customer questions and explain products and their usage.
• Deliver high customer-experience standards through customer engagement, sales techniques, and product knowledge.
• Accurately use the PharmaCann Point of Sale system and process customer transactions.
• Follow dispensary protocols, including safety protocols, and comply with security, safety, and legal requirements.
• Maintain a clean and organized point-of-sale area.
• Assist with other assigned duties and operational functions, which may include call center, inventory, outreach, security, delivery acceptance, delivery, and visual merchandising.
• Project a positive image of the organization to employees, customers, the industry, and the community.
• Embody PharmaCann’s culture, values, purpose, goals, and objectives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED