Budtender

Essential Employment Services•Mansfield, CT

14d•Onsite

About The Position

As a Retail Personal Service Provider (Budtender), you will represent the dispensary and provide an exceptional customer experience by helping patients and customers choose cannabis products that meet their needs. You will answer questions, recommend products, and ensure compliance with state regulations while helping maintain a welcoming, informative, and professional environment. The role also includes completing customer and patient transactions, handling cash and register procedures, keeping the sales floor and fixtures clean, fulfilling online orders during downtime, and assisting with greeter duties as needed. Patient records must be accessed confidentially. Duties may be changed or reassigned according to business needs. The position requires standing for extended periods, lifting up to 30 pounds, bending, squatting, reaching, handling products and cash, operating a POS system, and walking throughout the dispensary. The role requires clear vision and hearing and the ability to remain focused in a fast-paced retail environment.

Requirements

Must be at least 21 years old, as required by state law.
Previous customer service experience, preferably in retail or a cannabis-related field.
Strong knowledge of cannabis products, including strains, consumption methods, and effects, or a strong willingness to learn.
Excellent communication skills and the ability to engage with a variety of customers.
Ability to work independently and as part of a team.
Must pass a background check, as required by state law.
Basic math skills and ability to handle cash and register transactions.
Flexibility to work evenings, weekends, and holidays as needed.
Ability to stand for extended periods during shifts.
Ability to lift and carry up to 30 pounds.
Ability to bend, squat, and reach to access products on low and high shelves.
Manual dexterity to handle products and cash and operate the POS system precisely.
Ability to walk throughout the dispensary to assist customers and maintain the store's appearance.
Clear vision to see product details, labels, and transaction information, and clear hearing to hear customer questions and concerns in a busy retail environment.
Ability to handle a fast-paced environment and maintain focus throughout shifts.

Responsibilities

Complete compliant customer and patient transactions.
Assist disgruntled customers or patients, or escalate them to the Manager on Duty.
Take out trash and help keep the sales floor clean.
Confirm the cash register begins and ends at $200.
Confirm accurate cash drops.
Conduct parking lot sweeps.
Build online orders during downtime.
Research current products.
Clean glass fixtures.
Assist with greeter duties when needed.
Access patient records confidentially.