Budtender

Ayr Wellness•Rehoboth Beach, DE

About The Position

The Budtender provides customers with an extraordinary experience through meaningful interactions, knowledgeable answers, and personalized guidance about the potential benefits of the cannabis products offered. The role fosters a compassionate, genuine, respectful, inclusive, and forward-thinking dispensary environment while assisting the Management Team with store activities and operations in accordance with company policies, procedures, and operational guidelines. The Budtender accurately receives, coordinates, and fulfills customer orders using point-of-sale and inventory tracking systems, supports store cleanliness and stocking, and works toward individual and team sales targets. The position requires compliance with applicable state cannabis regulations, regular and punctual attendance, and availability for a retail schedule that includes nights and weekends. The role has no direct reports.

Requirements

Must be at least 21 years of age.
Must be able to pass background checks required by the state cannabis agency.
Must be available to work a retail schedule that includes nights and weekends.
Prior customer service experience in hospitality, pharmacy, customer service, or retail.
Must stay current with and adhere to all policies and regulations of the state cannabis agency.
High school diploma or GED required.
1–3 years working in retail or another customer service position.
Customer-focused relationship-building, listening, and communication skills.
Ability to adapt to change, multitask, handle ambiguity and stress while remaining positive, and ask for help when needed.
Ability and willingness to learn quickly and remain open to change.

Nice To Haves

Cannabis experience is a plus.

Responsibilities

Provide product knowledge, expertise, guidance, and a personalized experience to each customer, including explaining potential benefits of products.
Resolve customer questions and concerns promptly and completely, and immediately communicate requests or unresolved concerns to management.
Accurately receive, coordinate, and fulfill customer orders using point-of-sale and inventory tracking systems in compliance with company, local, and state policies.
Stay active during varied sales volumes by continuing to learn, creating an engaging environment, and helping keep the dispensary stocked, clean, tidy, safe, and operational.
Meet or exceed daily sales metrics by following the customer experience selling cycle and making tailored product suggestions to meet individual and team sales targets.
Assist management in ensuring procedures reflect regulatory and compliance standards.
Foster a positive work environment by treating others with dignity and respect and maintaining curiosity about cannabis.
Perform other duties assigned by the Manager and/or Store Lead.
Maintain all store areas, including restrooms, so they are consistently clean, safe, and guest-ready.
Maintain regular and punctual attendance.