Budtender

Essential Employment Services•Red Wing, MN

19d•Onsite

About The Position

As a Retail Personal Service Provider (Budtender), you will serve as the face of the dispensary, providing an exceptional customer experience and helping patients and customers select cannabis products suited to their needs. You will answer questions, recommend products, and ensure compliance with state regulations while contributing to a welcoming, informative, and professional environment. The position also includes transaction processing, cash-register and cash-drop checks, maintaining the sales floor and store appearance, fulfilling online orders during downtime, researching products, assisting with greeter duties, and protecting the confidentiality of patient records. Duties may be assigned or changed according to business needs. The employer is committed to equal opportunity and an inclusive work environment free from discrimination and harassment. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to protected characteristics under applicable law.

Requirements

Must be at least 21 years of age, as required by state law.
Previous customer service experience, preferably in retail or a cannabis-related field.
Strong knowledge of cannabis products, including strains, consumption methods, and effects, or a strong willingness to learn.
Excellent communication skills and ability to engage with a variety of customers.
Ability to work independently and as part of a team.
Must be able to pass a background check, as required by state law.
Basic math skills and ability to handle cash and register transactions.
Flexibility to work evenings, weekends, and holidays as needed.
Ability to stand for extended periods during shifts.
Ability to lift up to 30 pounds.
Ability to bend, squat, and reach to access products on low and high shelves.
Manual dexterity to handle products and cash and operate a POS system precisely.
Ability to walk throughout the dispensary to assist customers and maintain the store's appearance.
Ability to see product details, labels, and transaction information clearly and hear customer questions and concerns in a busy retail environment.
Ability to work in a fast-paced environment and maintain focus throughout shifts.

Responsibilities

Complete compliant customer and patient transactions.
Assist disgruntled customers or patients, or escalate them to the Manager on Duty.
Take out trash and help keep the sales floor clean.
Confirm the cash register begins and ends at $200.
Confirm accurate cash drops.
Conduct parking lot sweeps.
Build online orders during downtime.
Research current products.
Clean glass fixtures.
Assist with greeter duties when needed.
Access patient records confidentially.
Answer customer and patient questions and recommend cannabis products suited to their needs.
Help maintain a welcoming, informative, and professional dispensary environment and comply with state regulations.