Budtender

PharmaCann•Hillsboro, OH

11d

About The Position

The Budtender creates a world-class customer experience and promotes a positive, customer service-oriented, compliant work environment. The role executes hospitality initiatives at a PharmaCann retail location and follows company policies, procedures, and operational objectives. It also supports visual standards and presentation needs, product performance, and sales and marketing objectives. The Budtender should be passionate about the role and willing to educate customers about cannabis. The position may also assist with other operational functions, including the call center, inventory, outreach, security, delivery acceptance, delivery, and visual merchandising. Depending on the state or location, a current driver’s license and good driving record may be required. The role requires weekend, evening, and holiday availability, and overtime according to business needs.

Requirements

Minimum age of 21, or as required by state regulations.
High school diploma or equivalent.
At least 2 years of customer-service experience in a fast-paced retail environment.
Strong analytical skills to assess data, facts, and figures.
Intermediate-level math skills.
Experience accurately managing a register.
Strong customer-service skills.
Strong attention to detail and ability to resolve problems calmly, professionally, and courteously.
Strong computer-based skills.
Dynamic interpersonal and communication skills.
Business-minded personality.
Highly self-motivated and ethical.
Must accommodate flexible scheduling, including weekends, evenings, and holidays.
Must work overtime according to business needs.
Depending on state or location, a valid driver’s license and ability to pass a Motor Vehicle Record background check may be required.
Must remove jewelry and other potential contaminants, including false nails, nail polish, and false eyelashes, when working in processing or production areas.

Responsibilities

Meet and exceed personal sales volume and KPI goals.
Contribute to the business and adapt to changes in the retail model.
Support the hospitality program as an authentic, confident, self-directed team member.
Drive repeat business through local networking, customer data capture, patient confidence, and customer loyalty.
Maintain current knowledge of products, the cannabis industry, laws, and regulations.
Answer customer questions and educate customers about products and usage.
Deliver strong customer engagement through sales techniques and product knowledge.
Accurately use the PharmaCann Point of Sale system and process customer transactions.
Follow dispensary protocols, including safety protocols, and comply with security, safety, and legal requirements.
Maintain a clean and organized point-of-sale area.
Assist with other assigned duties and operational functions, including call center, inventory, outreach, security, delivery acceptance, delivery, and visual merchandising.
Project a positive image of the organization to employees, customers, the industry, and the community.
Represent PharmaCann’s culture, values, and objectives.