Budtender

Ivy Hall•Streamwood, IL

19d

About The Position

Ivy Hall is seeking an enthusiastic, knowledgeable, and service-driven Budtender to join its retail team. The role shapes each customer’s experience through personalized product guidance, education, and hospitality in a compliant, high-energy retail environment. The ideal candidate is approachable, detail-oriented, eager to learn about cannabis, and comfortable building customer relationships in a fast-paced setting. Budtenders support Ivy Hall’s mission to make every visit inspiring and educational.

Requirements

High school diploma or equivalent.
Must be at least 21 years old and able to register as a cannabis agent with the state.
Competency with standard office and retail technology, including POS systems, Microsoft Word, Excel, and email.
Ability to lift up to 30 pounds unassisted and stand or walk for more than five hours per shift.
Ability to bend, kneel, and reach, with or without assistance.
Strong attention to detail and ability to follow operational and compliance procedures precisely.
Ability to perform duties involving remaining stationary, moving or positioning oneself, communicating, and operating, preparing, placing, and positioning objects, tools, or controls.
Normal hearing range, with or without correction.
Close observation and ability to adjust focus.

Nice To Haves

One to two years of retail, hospitality, or customer-facing experience.
Eagerness to learn about cannabinoids, terpenes, and diverse product applications.
Understanding of cannabis regulations or willingness to be trained on state and local laws.
Friendly, professional, customer-focused approach and passion for cannabis education, wellness, and community connection.
Adaptability in a high-volume, fast-paced retail setting.
Collaborative communication, accountability, integrity, and commitment to continued personal and professional growth.

Responsibilities

Greet customers warmly and professionally.
Guide customers through cannabis education and tailor recommendations to their preferences and experience levels.
Build lasting relationships with returning guests and foster loyalty and brand trust.
Work with teammates to provide a seamless retail experience across customer touchpoints.
Accurately process transactions using the POS system and follow state-monitored inventory protocols.
Verify customer identification and assist at the front desk to support compliance and security.
Prepare and verify online orders for accuracy before pickup.
Stock, merchandise, and replenish displays for regulated and unregulated inventory.
Follow state and local cannabis regulations and other compliance requirements.
Maintain accurate records and tracking in the state inventory system.
Keep the workstation and retail environment clean, organized, and sanitized.
Support managers and fellow budtenders in achieving store goals.
Participate in cannabis education and product training.
Contribute to a positive, collaborative team culture focused on service excellence.