Budtender

PharmaCann•Rosemont, IL

About The Position

The Budtender creates a world-class customer experience for customers at a PharmaCann retail location. The role promotes a positive, customer-service-oriented, compliant work environment and supports hospitality goals. The Budtender follows company policies and procedures and operational objectives while meeting visual presentation, customer, product performance, sales, and marketing needs. The position requires enthusiasm for helping people learn about cannabis.

Requirements

Be at least 21 years old, or meet the applicable state-regulatory minimum age.
High school diploma or equivalent.
At least 2 years of customer-service experience in a fast-paced retail environment.
Strong analytical skills for assessing data, facts, and figures.
Intermediate-level math skills.
Experience and demonstrated ability to manage a register accurately.
Exceptional customer-service skills.
Strong attention to detail and ability to solve problems calmly, professionally, and courteously.
Strong computer-based skills.
Strong interpersonal and communication skills.
Business-minded, self-motivated, and ethical.
Where applicable, a valid driver’s license and ability to pass a Motor Vehicle Record background check.

Responsibilities

Meet and exceed personal sales volume and KPI goals.
Contribute to the business and adapt to changes in the retail model.
Support the hospitality program as an authentic, confident, self-directed team member.
Encourage repeat business through local networking, customer data capture, patient confidence, and patient loyalty.
Maintain current knowledge of products, the cannabis industry, laws, and regulations.
Answer customer questions and explain products and their use.
Deliver high customer-experience standards through customer engagement, sales techniques, and product knowledge.
Accurately use PharmaCann’s Point of Sale system and process register transactions.
Follow dispensary protocols, including safety, security, and legal requirements.
Work flexible schedules that may include weekends, evenings, and holidays.
Keep the point-of-sale area clean and organized.
Assist with other operational duties as assigned, including call center, inventory, outreach, security, delivery acceptance, delivery, and visual merchandising.
Where required by state or location, maintain a current driver’s license and a good driving record.
Represent the organization positively to employees, customers, the industry, and the community.
Embody and support PharmaCann’s culture, values, purpose, goals, and objectives.