Budtender (Sales Associate) Waukegan IL

Planet 13•Waukegan, IL

2d•Onsite

About The Position

Planet 13 Holdings, Inc. is hiring a Budtender (Sales Associate) for its Waukegan, Illinois location. The role focuses on creating an exceptional customer service experience through product education, product knowledge, and salesmanship. The Budtender assists customers with locating products, answering questions about price and use, resolving complaints, and completing transactions. The position has no supervisory responsibilities.

Requirements

Must be 21 years of age or older.
Must acquire an Agent Identification Card.
Must complete Sexual Harassment Prevention Training and Cannabis Responsible Vendor Training within the first 90 days of employment.
High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Basic computer systems knowledge.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Ability to perform basic arithmetic, including calculations involving American money and measurements of weight, volume, and distance.
Ability to follow detailed but straightforward written or oral instructions and address problems involving a few concrete variables in standardized situations.
Strong attention to detail and ability to resolve problems calmly, professionally, and courteously.
Demonstrated customer service and sales skills, including achieving sales goals, overcoming objections, maintaining customer satisfaction, and managing difficult or emotional situations.
Ability to communicate appropriately, work effectively with a team, adapt to change, follow policies and procedures, and complete tasks reliably and accurately.
Ability to commit to long hours when necessary to reach goals.

Responsibilities

Create an exceptional customer service experience through product education, knowledge, and salesmanship.
Balance the cash register at the beginning and end of the shift and reconcile sales at the end of the shift.
Process returns and exchanges according to store policy.
Identify product and service prices and tabulate bills using available equipment.
Help customers locate products, answer questions about merchandise, and resolve complaints.
Bag, box, and wrap purchased items.
Participate in upselling products to help reach the company's monthly sales goal.
Maintain up-to-date knowledge of the endocannabinoid system and applicable product properties and effects.
Comply with state regulations governing medical and retail sales.
Follow cash-handling policies and procedures.
Maintain cleanliness of surfaces and the register area.
Report issues to the manager on duty.