Budtender (Sales Associate) Waukegan IL

Planet 13•Waukegan, IL

1d•$16 - $17

About The Position

Planet 13 is hiring a Budtender (Sales Associate) for its Waukegan, Illinois location. The role provides customer service through product education, knowledge, and salesmanship; processes transactions, returns, and exchanges; helps customers locate products and answers questions; and supports store cleanliness and compliance with applicable regulations and procedures. The position has no supervisory responsibilities.

Requirements

Must be 21 years of age or older.
Must acquire an Agent Identification Card.
Must complete Sexual Harassment Prevention Training and Cannabis Responsible Vendor Training within the first 90 days of employment.
High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Basic computer systems knowledge.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Ability to add and subtract two-digit numbers and multiply and divide with 10s and 100s, including calculations involving American money and measurements of weight, volume, and distance.
Ability to follow detailed but straightforward written or oral instructions and solve problems involving a few concrete variables in standardized situations.
Ability to perform the listed physical demands, including regularly lifting and/or moving up to 50 pounds.
Demonstrated customer service, sales, communication, teamwork, problem-solving, adaptability, dependability, initiative, and attention to quality and safety.

Responsibilities

Create an exceptional customer service experience through product education, product knowledge, and salesmanship.
Balance the cash register at the beginning and end of the shift and reconcile sales at the end of the shift.
Process returns and exchanges according to store policy.
Identify product and service prices and tabulate bills using available equipment.
Help customers locate products, resolve complaints, and obtain information.
Bag, box, and wrap purchased items.
Answer customers’ questions concerning merchandise prices and use.
Use attention to detail and resolve problems calmly, professionally, and courteously.
Participate in product upselling to help reach monthly sales goals.
Maintain up-to-date knowledge of the endocannabinoid system and applicable product properties and effects.
Comply with state regulations pertaining to medical and retail sales.
Follow cash-handling policies and procedures.
Maintain cleanliness of surfaces and the register area.
Report issues to the manager on duty.