Budtender

High Profile•Webberville, MI

17d

About The Position

The Sales Associate delivers customer service and drives sales through personalized product recommendations and upselling. The role guides customers in understanding, selecting, and purchasing cannabis products suited to their needs and preferences, using product knowledge and a proactive sales approach to support customer satisfaction and store performance. The position is at the High Profile Cannabis Shop at 831 Highview Dr, Webberville, Michigan. Store operating hours are 8:30 a.m. to 10 p.m.

Requirements

At least 1 year of customer-service experience.
High school diploma or GED.
Experience with point-of-sale systems and cash-handling practices.
Commitment to regularly achieving key performance indicators.
Ability to multitask and prioritize tasks effectively.
Ability to work independently with little or no direct supervision.
Strong oral and written communication skills, including professional business correspondence.
Ability to pass a background check.
Must be at least 21 years of age.
Willingness to work nights, weekends, and some holidays.
Ability to obtain and maintain required state licenses based on work location.

Nice To Haves

Knowledge of state and local regulations.

Responsibilities

Provide high-quality customer service and prioritize the customer experience.
Meet or exceed individual sales targets and conversion-rate goals set by store leadership, using effective sales techniques and understanding customer needs.
Greet customers and conduct initial verification of required identification.
Assist new customers with state-required forms and update customer information in the system as needed.
Maintain the waiting room and keep the sales floor stocked during downtime.
Educate customers about cannabis properties and help them select genetics based on desired effects, ailments, or requests.
Fill online orders efficiently while prioritizing the customer experience.
Handle customer complaints professionally and escalate them to management when needed.
Maintain knowledge of products, brands, and strains, and stay informed about cannabis trends.
Use and maintain the point-of-sale system accurately.
Follow cash-handling policies and perform daily cash-management responsibilities and compliance reporting.
Assist with product intake, inventory counts, and regular audits.
Work with the management team to increase sales and foot traffic.
Support daily compliance with dispensary policies, including regulations, security and access protocols, inventory tracking, dress codes, and work schedules.