Budtender - Boston

High Profile•Roxbury, MA

17d•Onsite

About The Position

C3 Industries is a multi-state, vertically integrated cannabis company headquartered in Ann Arbor, Michigan. It operates the High Profile Cannabis Shop retail network and several product brands, including Cloud Cover Cannabis, Galactic Cannabis, and Habitat Cannabis. The Sales Associate delivers customer service and drives sales through personalized product recommendations and upselling. The role guides customers through understanding, selecting, and purchasing cannabis products suited to their needs and preferences, using product knowledge and a proactive sales approach to support customer satisfaction and store performance. The position is based at one of the listed Boston-area dispensaries: 561 Dudley Street, Roxbury; 43 Freeport St, Dorchester; or 3995 Washington St, Boston. Store operating hours are 9–9. The stated rate of pay is $18 per hour.

Requirements

At least 1 year of customer service experience.
High school diploma or GED.
Experience with point-of-sale systems and cash-handling practices.
Commitment to regularly reaching key performance indicators.
Ability to multitask and prioritize tasks effectively.
Ability to work independently with little or no direct supervision.
Strong oral and written communication skills and the ability to correspond professionally.
Ability to pass a background check.
Must be at least 21 years old.
Willingness to work nights, weekends, and some holidays.
Ability to obtain and maintain required state licenses based on work location.

Nice To Haves

Knowledge of state and local regulations.

Responsibilities

Provide a high level of customer service and prioritize the customer experience.
Meet or exceed individual sales targets and conversion-rate goals using effective sales techniques and an understanding of customer needs.
Greet customers and perform initial verification of required identification.
Assist new customers with state-required forms and update customer information in the system as needed.
Maintain the waiting room and stock the sales floor during downtime.
Educate customers about cannabis properties and help select genetics based on desired effects, ailments, or requests.
Fill online orders efficiently while keeping the customer experience in mind.
Handle customer complaints professionally and escalate them to management when needed.
Maintain knowledge of products, brands, and strains, and keep up with current cannabis trends.
Use and maintain the point-of-sale system accurately.
Follow cash-handling policies and perform daily cash-management responsibilities and compliance reporting.
Assist with product intake, inventory counts, and regular audits.
Work with the management team to increase sales and foot traffic.
Support daily compliance with dispensary policies, including state and local regulations, security and access protocols, inventory tracking, dress codes, and work schedules.