Budtender

Ivy Hall•Crystal Lake, IL

4d•Hybrid

About The Position

Ivy Hall is Illinois’ largest independent cannabis retailer. Rooted in community and driven by hospitality, Ivy Hall offers a curated selection of high-quality products, expert education, and personalized service in welcoming, thoughtfully designed spaces where feeling good matters more than simply feeling it. Moving beyond purely transactional retail, Ivy Hall is ushering in a new wave of dispensaries that prioritize connection, comfort, and discovery—an approachable alternative to the sterile and intimidating storefronts of the past. Dedicated to excellence, equity, and inclusion, Ivy Hall proudly serves communities across Illinois. Job Summary We are seeking an enthusiastic, knowledgeable, and service-driven Budtender to join our dynamic retail team. The Budtender plays a pivotal role in shaping each customer’s experience—offering personalized product guidance, education, and hospitality in a compliant and high-energy retail environment. The ideal candidate is approachable, detail-oriented, and eager to learn about the evolving world of cannabis. This individual thrives in a fast-paced environment, builds lasting relationships with guests, and upholds Ivy Hall’s mission to make every visit both inspiring and educational.

Requirements

High School Diploma or equivalent required
1–2 years of retail, hospitality, or customer-facing experience preferred
Must be 21 years of age or older and able to register as a cannabis agent with the state
Competent using standard office and retail technology (POS systems, Microsoft Word, Excel, email, etc.)
Ability to lift up to 30 pounds unassisted and remain standing or walking for 5+ hours per shift
Comfortable bending, kneeling, and reaching with or without assistance
Strong attention to detail and ability to follow operational and compliance procedures precisely
Eagerness to learn about cannabinoids, terpenes, and diverse product applications
Understanding of cannabis regulations or willingness to be trained on state and local laws

Nice To Haves

Friendly, professional, and deeply customer-focused
Passion for cannabis education, wellness, and community connection
Adaptable and able to thrive in a high-volume, fast-paced retail setting
Collaborative team player who values communication, accountability, and integrity
Self-motivated learner committed to continuous personal and professional growth

Responsibilities

Greet customers with warmth, professionalism, and a welcoming attitude
Guide customers through their cannabis education journey, tailoring recommendations to individual preferences and experience levels
Build and maintain lasting relationships with returning guests, fostering loyalty and brand trust
Partner with teammates to ensure a seamless retail experience across all customer touchpoints
Process customer transactions accurately using the Point of Sale (POS) system, ensuring compliance with all state-monitored inventory protocols
Verify customer identification and assist at the front desk as needed to ensure compliance and security
Prepare and verify online orders for accuracy prior to pick-up
Stock, merchandise, and replenish product displays for both regulated and unregulated inventory
Maintain a strong understanding of state and local cannabis regulations; adhere strictly to all compliance requirements
Ensure accuracy in recordkeeping and tracking within the state inventory system
Maintain a clean, organized, and sanitized workstation and retail environment at all times
Support managers and fellow budtenders as needed to achieve store goals
Participate in ongoing cannabis education and product training sessions
Contribute to a positive, collaborative team culture where every member shares Ivy Hall’s commitment to service excellence