Repair Technician Broadcast Lens (Representative, Tech Support I)

Canon U.S.A., Inc.•Costa Mesa, CA

5d•$21 - $31•Onsite

About The Position

Canon U.S.A. is seeking a Broadcast Lens Repair Technician I at its Factory Service Center in Costa Mesa, California. The technician supports daily repair operations for Canon broadcast TV lenses and accessories, performing in-house and on-site work on equipment that may include ENG, cinema, broadcast studio, and field lenses, as well as control accessories. The role includes comprehensive training and is an entry-level position in which tasks are routine and performed under close supervision, following company policies and processes. The technician provides customer and dealer support, repairs Canon lenses and related broadcast and communication products, and helps maintain an effective service department. The position is full-time and onsite, with a Monday-to-Friday schedule of 7:30 a.m. to 4:30 p.m. (40 hours per week). Travel of 25% or more is expected.

Requirements

High school diploma, GED, or equivalent experience.
Less than one year of related experience; at least six months of experience inspecting, testing, grading, repairing, or refurbishing electromechanical equipment is specified.
Fundamental knowledge of electromechanical equipment.
Mechanical aptitude and ability to use an electrical meter and hand tools to perform repairs.
Ability to lift at least 25 pounds, including lens and case weight.
Working knowledge of computer platforms, general application software, and networking environments.
Ability to access technical websites, such as the E-Support platform.
Ability to work collaboratively in a team and maintain a positive internal and external work attitude.
Good customer service skills and abilities.
Clean, valid state driver's license and acceptable driving record; must comply with company safety guidelines and policies while driving for company business.
Ability to travel 25% or more.

Responsibilities

Perform routine customer support activities for equipment and systems products, including wiring and cabling.
Install, maintain, repair, and calibrate company products and equipment onsite according to established guidelines.
Serve as a customer contact for technical and service-related problems, provide product-use instructions when appropriate, and refer complex issues to higher-level personnel.
Repair lenses and related broadcast and communication products for Canon dealers and customers in a timely, professional manner.
Provide technical support and training to dealers and support staff by telephone and during onsite visits; provide information about parts and policies and respond to inquiries.
Assist customers by providing parts information, technical advice, and schematic technical drawings, and by responding to inquiries.
Receive and inspect incoming repair items and provide verbal or written repair cost estimates.
Maintain the service area, stock inventory and cleaning chemicals, file repair records, and keep the work area clean.
Represent the organization to customers by providing information, responding to inquiries, and troubleshooting product problems.
Work toward obtaining Canon product servicing certifications.