Repair Technician Broadcast Lens (Representative, Tech Support I)

Canon Careers•Costa Mesa, CA

5d•Onsite

About The Position

Canon U.S.A. is hiring a Broadcast Lens Repair Technician I (Representative, Tech Support I) at its Factory Service Center in Costa Mesa, California. The technician supports daily repair operations for Canon broadcast television lenses and accessories, including ENG, Cinema, Broadcast Studio, and Field lenses and control accessories. The role performs in-house and on-site repair of Canon lenses and related Broadcast and Communication products for dealers and customers, with training provided on professional imaging equipment. This is an entry-level position involving routine tasks under close supervision and established company guidelines. The technician provides customer support and technical assistance, maintains the service area and repair records, and refers complex issues to higher-level personnel. The role is full-time and on-site, with a Monday-to-Friday schedule from 7:30 a.m. to 4:30 p.m. (40 hours per week). Travel of 25% or more is expected.

Requirements

High school diploma, GED, or equivalent experience.
Less than one year of related experience.
At least six months of experience inspecting, testing, grading, repairing, or refurbishing electro-mechanical equipment, such as office equipment.
Fundamental knowledge of electromechanical equipment.
Mechanical aptitude and ability to use an electrical meter and hand tools to perform repairs.
Ability to lift a minimum of 25 pounds in lens/case weight.
Working knowledge of computer platforms, general application software, and networking environments.
Ability to access technical websites, such as the E-Support platform.
Ability to work collaboratively as part of a team.
Positive internal and external work attitude and good customer service skills.
Clean, valid state driver's license and an acceptable driving record; must remain compliant with company safety guidelines and policies while driving for company business.
Legally authorized to work in the United States; the company will not pursue or support visa sponsorship.
Must reside in the United States at the time of hire.

Responsibilities

Perform routine customer support activities for equipment and systems products, including wiring and cabling.
Perform on-site installation, preventative maintenance, routine repair, and calibration of company products and equipment in accordance with established guidelines.
Serve as a customer contact for technical and service-related problems and, when appropriate, instruct customers in equipment use and operation.
Refer the most complex problems to higher-level personnel, such as a supervisor or field engineers.
Repair lenses and related Broadcast and Communication products for Canon dealers and customers in a timely and professional manner.
Provide technical support and training to dealers and support staff by telephone and during on-site visits; provide information about parts and policies and respond to inquiries.
Assist customers by providing parts information, technical advice, and schematic technical drawings, and by responding to inquiries.
Receive and inspect incoming repair items and provide verbal or written repair cost estimates.
Maintain the service area, stock inventory and cleaning chemicals, file service repair records, and keep the area generally clean.
Represent the organization to customers by providing information, responding to inquiries, and troubleshooting product problems.
Work toward obtaining Canon Product Servicing Certifications.