Cui-Broadband Technician

JHB-CUI • San Francisco, CA

11d • Onsite

About The Position

CUI Telecommunications is hiring Broadband Technicians to install, maintain, repair, and troubleshoot residential broadband services, including high-speed internet, cable television, and related telecommunications equipment. This is a hands-on, field-based role requiring technical aptitude, problem-solving skills, and a commitment to providing an excellent customer experience. Technicians work independently in the field and coordinate with dispatch, supervisors, and operations teams to complete service appointments safely, efficiently, and according to company standards.

The position includes configuring customer-premises equipment, working with coaxial and fiber-optic connections, testing service performance, and resolving technical issues. Technicians also explain equipment and basic troubleshooting to customers, maintain professional work areas, follow safety and quality procedures, care for company vehicles and equipment, and complete accurate service documentation.

CUI offers paid training for qualified candidates, including entry-level technicians, and opportunities for career advancement into senior technician, quality control, field supervision, and operations leadership roles. CUI Telecommunications is an Equal Opportunity Employer.

Requirements

• Must be at least 23 years of age.
• Valid driver's license and ability to meet company motor vehicle record and insurability requirements.
• Ability to pass required pre-employment screenings, including a background check and drug screening, as applicable.
• Strong communication and customer service skills.
• Basic mechanical aptitude and willingness to learn technical skills.
• Ability to work independently, manage assigned appointments, and solve problems in the field.
• Dependable attendance, strong work ethic, and attention to detail.
• Ability to work flexible schedules, including occasional weekends and overtime based on business needs.

Nice To Haves

• Previous experience in broadband, cable television, fiber optics, telecommunications, or residential installations.
• Familiarity with coaxial cable, fiber-optic connections, modems, routers, and wireless networking.
• Experience using signal meters, cable testers, or other telecommunications diagnostic equipment.
• Previous experience in field service, construction, electrical work, HVAC, or related skilled trades.
• Previous industry experience is preferred but not required.

Responsibilities

• Install, activate, maintain, and repair residential broadband services, including high-speed internet, cable television, and associated equipment.
• Install and configure modems, routers, wireless gateways, set-top boxes, and other customer-premises equipment.
• Perform residential installations involving coaxial cable, fiber-optic connections, and other broadband infrastructure as required.
• Route, terminate, and test telecommunications cabling while maintaining professional installation standards.
• Troubleshoot connectivity issues, signal loss, equipment failures, and service interruptions.
• Use diagnostic tools, signal meters, and testing equipment to identify and resolve technical issues.
• Verify service performance and ensure installed equipment operates properly before completing appointments.
• Provide a professional, courteous, and positive customer experience during service appointments.
• Explain installed equipment, available features, and basic troubleshooting procedures to customers.
• Communicate service findings, installation requirements, and potential delays clearly.
• Maintain a clean and professional work environment at customer locations.
• Follow company safety procedures, industry standards, and applicable telecommunications requirements.
• Safely operate ladders, hand tools, power tools, and testing equipment.
• Perform work in attics, crawl spaces, outdoor environments, and other residential installation areas.
• Maintain company-issued vehicles, tools, equipment, and inventory.
• Complete service documentation, work orders, and installation records accurately.
• Meet established productivity, quality, safety, and customer satisfaction expectations.

Benefits

• Competitive compensation with opportunities for performance-based bonuses.
• Weekly pay.
• Paid training for entry-level technicians.
• Company-provided vehicle and fuel card.
• Company-issued tools, equipment, uniforms, and mobile phone.
• Medical, dental, and vision insurance options.
• Opportunities for overtime based on operational needs.
• Career advancement opportunities into senior technician, quality control, field supervision, and operations leadership positions.
• Additional incentives and sign-on bonuses where applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed